At a Glance
- Tasks: Support quality assurance and compliance in health and social care services.
- Company: Harley House Supported Living, dedicated to personalised care.
- Benefits: Join a supportive team focused on continuous improvement and professional growth.
- Other info: Opportunity to work closely with experienced leaders and improve care outcomes.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 3 Health & Social Care qualification and data analysis experience required.
The predicted salary is between 46202 - 52100 £ per year.
Location: North-East Essex, Ipswich & Norwich (travel required)
Reporting to: Head of Care
Driving Licence: Essential
About Harley House Supported Living
At Harley House Supported Living, our mission is to make a positive difference to people and their families by delivering personalised health and social care that helps people achieve the things they want out of life. Our values are at the heart of everything we do:
- SAFE – Putting people first and protecting their rights.
- SOUND – Delivering high-quality, evidence-based care.
- SUPPORTIVE – Empowering people to achieve independence, choice and control.
We are looking for a motivated and organised Quality & Compliance Assistant to join our growing team and help ensure our supported living services consistently deliver outstanding care.
About the Role
Working alongside the Head of Care, you will support quality assurance and regulatory compliance across our supported living services in North-East Essex, Ipswich and Norwich. You will help services maintain CQC readiness, identify opportunities for improvement, analyse quality data and support teams to deliver safe, person-centred care. This is an excellent opportunity for someone with experience in health and social care who enjoys auditing, problem-solving and driving continuous improvement.
Key Responsibilities
- Carry out scheduled and unannounced quality assurance visits across services.
- Complete audits and monitor compliance with CQC Fundamental Standards, health and safety legislation and local authority requirements.
- Support services to remain inspection-ready at all times.
- Monitor safeguarding activity, incidents and action plans, escalating concerns where appropriate.
- Analyse quality and compliance data to identify trends and opportunities for improvement.
- Produce clear reports and present findings to the Head of Care.
- Support managers in implementing and monitoring improvement plans.
- Review care records, documentation and policies to ensure compliance and best practice.
- Champion person-centred care by seeking feedback from the people we support and their families.
- Promote a culture of continuous improvement, accountability and learning across services.
About You
We're looking for someone who is:
- Passionate about delivering high-quality, person-centred care.
- Organised, analytical and confident working with data.
- Comfortable carrying out audits and producing reports.
- Confident communicating with staff, managers, families and the people we support.
- Able to challenge poor practice professionally and support positive change.
- A strong team player with excellent attention to detail.
Essential Requirements
- Level 3 Health & Social Care qualification (or equivalent).
- Knowledge of CQC regulations and health and social care legislation.
- Experience collecting and analysing data.
- Good Microsoft Office skills, particularly Excel.
- Full UK driving licence and willingness to travel between services.
Desirable
- Level 4 or 5 qualification in Health & Social Care, Leadership, Quality or Change Management.
- Experience preparing for or supporting CQC inspections.
- Experience using care management or quality assurance systems.
- Experience producing reports for senior managers or regulatory bodies.
- Experience working across multiple services.
Why Join Harley House?
You’ll become part of a supportive organisation that values quality, continuous improvement and putting people first. You’ll work closely with experienced leaders, develop your knowledge of quality and compliance, and play an important role in improving outcomes for the people we support. If you're passionate about quality, compliance and making a real difference, we'd love to hear from you.
HR Assistant employer: Harley House Supported Living - Great Bentley
At Harley House, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the lives of those we support. Our supportive work culture fosters collaboration and empowerment, ensuring that every team member is valued and has opportunities for professional growth. Located in the vibrant communities of north-east Essex, Ipswich, and Norwich, we offer a fulfilling part-time role as a Transition Manager, where you can truly make a difference while enjoying a competitive salary and a commitment to high-quality care.
Contact Details:
Harley House Supported Living - Great Bentley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Assistant
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We think you need these skills to ace HR Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Harley House Supported Living - Great Bentley.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Harley House Supported Living - Great Bentley. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Harley House Supported Living - Great Bentley
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Harley House Supported Living - Great Bentley’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
