Quality & Governance Coordinator in Great Bentley

Quality & Governance Coordinator – Supported Living

Location:North-East Essex (travel required to Ipswich and Norwich)

Reporting to:Operations Manager

Salary: £32,000-£35000 FTE (depending on experience)

Hours: 30 hours per week across four days(opportunity to work from home one day per week)

About Harley House Supported Living

At Harley House Supported Living, our mission is to make apositive difference to people and their families by delivering personalisedhealth and social care that helps people achieve the things they want out oflife.

Our values are at the heart of everything we do:

• SAFE–Putting people first and protecting their rights.
• SOUND–Delivering high-quality, evidence-based care.
• SUPPORTIVE–Empowering people to achieve independence, choice and control.

About the Role

The Quality & Governance Coordinator will play a centralrole in supporting the effective operation of Harley House Supported Living'squality assurance, compliance and governance systems.

The postholder will coordinate and monitor theorganisation-wide audit programme, ensuring audits are completed withinrequired timescales, identifying gaps in compliance and supporting the analysisof audit findings using QCS and ViClarity.

The role will involve collecting, validating and analysingquality information to identify trends, themes, recurring concerns and areasrequiring improvement. This information will support operational management,monthly quality meetings, quarterly governance reporting and independentquality assurance.

The postholder will also coordinate policy administrationthrough QCS, support the communication of policies and key organisationaldocuments, monitor complaints and associated deadlines, maintain qualityimprovement records and assist with ongoing CQC inspection readiness.

The overall purpose of the role is to ensure that qualityinformation is accurate, accessible, meaningful and used to support continuousimprovement across all Harley House services.

The postholder will work closely with the OperationsManager, Registered Manager and external Strategic Quality Lead whilemaintaining clear boundaries between quality coordination, operationalmanagement and independent assurance.

Key Responsibilities

Audit Programme Coordination and Monitoring: Coordinateand monitor the organisation-wide audit schedule, maintaining accurate recordsin ViClarity, tracking completion and following up on outstanding or overdueaudits.

QCS, ViClarity Administration, Data Analysis and QualityReporting: Analyse audit and quality data to identify trends, recurringconcerns, risks and areas for improvement, producing clear reports anddashboards to support service performance, CQC compliance and informed qualityimprovement decisions.

Monthly and Quarterly Quality Governance Reporting: Coordinatemonthly and quarterly quality reporting, bringing together audit, workforce,safeguarding, complaints, incidents and PBS data to identify organisationaltrends, risks and improvement actions. Provide accurate, evidence-basedinformation for governance meetings and senior management.

Complaints Monitoring and Oversight: Maintain andmonitor the organisation’s complaints and whistleblowing processes, ensuringmatters are appropriately recorded, investigated and resolved within timescales.Analyse any trends and lessons learned to support continuous improvement andquality governance.

Continuous Improvement Plan and Action Tracking: Maintainand monitor the organisation’s Continuous Improvement Plan and Risk Register,tracking actions, ownership, deadlines and evidence, escalating overdue itemsand reporting progress.

QCS Policy Management and Document Control: Coordinateand maintain organisational policies and procedures through QCS, ensuringtimely reviews, and effective communication of updates across the organisation.

Policy of the Month and Quality Communications: Coordinatethe Policy of the Month programme and wider quality communications, creatingclear staff briefings and updates to promote understanding of key policies,regulatory changes, lessons learned and quality improvement priorities acrossthe organisation.

Safeguarding, Incidents and Risk Monitoring: Supportthe monitoring and analysis of safeguarding and incident data, identifyingtrends, emerging risks and areas for organisational learning and improvement.Ensure appropriate actions are tracked and significant concerns are escalatedpromptly.

People's Experiences, Feedback and Outcomes: Collectand analyse feedback from people supported, families, stakeholders andemployees. Identify themes, positive practice and areas for improvement.

CQC Inspection Readiness and Regulatory ComplianceSupport: Support CQC and regulatory readiness by maintaining accuratecompliance evidence and trackers, identifying gaps, coordinating documentationand monitoring regulatory updates to ensure the organisation remainsinspection-ready.

Support to Operational Managers and the ExternalStrategic Quality Lead: Work collaboratively with operational managers andthe external Strategic Quality Lead to coordinate quality monitoring, reportingand improvement activities. Ensure accurate information, effective follow-upand consistent quality assurance processes.

Data Protection, Record Keeping and ProfessionalStandards: Maintain accurate and confidential quality records in line withUK GDPR and organisational policies, while demonstrating professionalcommunication, continuous development and commitment to Harley House SupportedLiving’s values.

About You

We’re looking for someone who:

• ·Has experience in adult social care, qualityassurance, compliance, administration or a related field.
• ·Is highly organised, with excellent attention todetail and the ability to manage competing priorities.
• ·Is confident using Microsoft Office,particularly Excel.
• ·Has strong analytical skills and can identifytrends, patterns and areas for improvement.
• ·Communicates professionally and confidently withmanagers and colleagues at all levels.
• ·Has a Full UK driving license with willingnessto travel as part of the role.

Why Join Harley House?

You'll become part of a supportive organisation that valuesquality, continuous improvement and putting people first. You'll work closelywith experienced leaders, develop your knowledge of quality and compliance, andplay an important role in improving outcomes for the people we support.

If you're passionate about quality, compliance and making areal difference, we'd love to hear from you.

If you have any questions, or would like a copy of the fulljob description, please email hradmin@deesgroup.co.uk.

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