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For Companies At a Glance
- Tasks: Welcome customers and identify their service needs in a dynamic environment.
- Company: Join the iconic Harley-Davidson team at Thunder Tower West.
- Benefits: Enjoy health benefits, paid time off, and a competitive salary up to $80,000.
- Why this job: Be part of a legendary brand and enhance your customer service skills.
- Qualifications: 2+ years of service experience and a passion for motorcycles required.
- Other info: Exciting career growth opportunities in a state-of-the-art service department.
The predicted salary is between 48000 - 64000 £ per year.
Overview
COME WORK FOR THE GREATEST BRAND IN MOTORCYCLES IN A GREAT LOCATION! In sunny South Carolina, we enjoy longer riding seasons with so many riding destinations between the eastern shores of the coast to the rolling hills of the northern mountains and everything in between!
We are seeking an experienced Harley-Davidson Service Sales Associate (Service Writer/Advisor) for our Columbia, SC dealership or someone with Service Advisor experience and the ability to learn the Harley-Davidson way. This position greets our customers into our Service department. Good listening skills are a must.
Responsibilities
- Greet customers in the Service Department and guide them through their service experience.
- Listen to customer needs and identify service requirements.
- Conduct a walk-around with the customer to identify potential service needs.
- Communicate effectively with customers and team members; provide excellent customer service.
Qualifications
- 2 or more years of experience preferred.
- Must be able to conduct a walk-around with the customer to identify any potential service needs.
- Good communication and customer service skills are essential.
- Must be computer literate.
- Experience with TalonES is preferred, but the ability to learn will be taken into consideration.
- Must have a motorcycle endorsement on your driver\’s license.
Job Details
- Job Type: Full-time.
- Work Remotely: No.
- Salary is based upon experience. Potential $80,000 annually.
We offer health, dental, vision and life insurance benefits, paid time off, paid holidays, 401k retirement program along a state-of-the-art Service Department.
We are a drug free employer. Pre-employment drug testing is required.
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Service Advisor employer: Harley Davidson Thunder Tower West
Contact Detail:
Harley Davidson Thunder Tower West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harley-Davidson and their service department. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to greet customers and discuss their needs effectively. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Show off your listening skills! During the interview, make sure to listen carefully to the questions being asked. This not only demonstrates your ability to listen to customers but also helps you provide better answers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus it shows you're keen on joining our team at Harley-Davidson.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Mention any personal experiences or stories that connect you to the Harley-Davidson brand. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Since this role is all about interacting with customers, make sure to showcase your communication and customer service skills in your application. Share specific examples of how you've successfully handled customer interactions in the past. We love to see real-life experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse us. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Service Advisor role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Harley Davidson Thunder Tower West.
How to prepare for a job interview at Harley Davidson Thunder Tower West
✨Know Your Harley
Familiarise yourself with Harley-Davidson's history, values, and products. This will not only show your passion for the brand but also help you connect with customers during the interview.
✨Practice Active Listening
Since good listening skills are a must for this role, practice active listening techniques. During the interview, demonstrate that you can listen carefully and respond thoughtfully to questions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Get Comfortable with Tech
Brush up on your computer skills, especially if you're unfamiliar with TalonES. Being tech-savvy will give you an edge, so consider doing a quick online tutorial to boost your confidence.
