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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and manage patient bookings at our vibrant clinics.
- Company: Join the UK's largest postgraduate training provider in aesthetic medicine.
- Benefits: Enjoy gym access, staff treatment allowances, and discounts for friends and family.
- Why this job: Be part of a dynamic team making a real difference in patient care.
- Qualifications: Experience in beauty, retail, or customer service is a plus.
- Other info: Participate in fun events and enjoy continuous professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Reporting to: Head of Clinical Operations
Contract Classification: Full time
Location: Based out of our London Clinics
About Us
Established in 2015, HA has already grown to be the UK's largest postgraduate training provider in aesthetic medicine. As providers of exceptional higher education, our main goal is to improve patient safety through our training; raising educational standards for the most widely requested non-surgical cosmetic procedures: injectables and cosmetic dermatology treatments.
Position Overview
Are you proactive and independent, looking for a full time role joining our lovely Front of House team at The Academy Clinic and STORY clinic London, with the aim of delivering a memorable customer experience?
Primary Responsibilities
- Day to day patient bookings and communicating the company cancellation and lateness policy to clients.
- Pending location, you may be required to assist the Head of Clinical Operations with stock take activities.
- Maintaining an exceptional customer experience at every touchpoint of the client journey, from over the phone to in the clinic.
- The ability to recommend services and retail products based on the patients goals and concerns to generate service bookings and product sales.
- Ensuring all client records are kept up to date.
- To confidently and competently manage and overcome customer complaints/challenges face to face and over the phone.
- Building and continuously updating knowledge on our treatments and products.
- Helping to identify trends in customer satisfaction and dissatisfaction.
- Ensuring patient enquiries are dealt with quickly and efficiently.
- Liaising with our Patient Coordinator and clinical team as required.
- Helping to maintain the smooth running of the clinic and front of house area, including clinic step up and strike down.
- Performing other duties as required, based on business needs.
- Setting up for events, both internal and external.
This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Other duties may be assigned as needed to meet the organisation's objectives.
Skills And Experience
- Experience within beauty, retail, aesthetics, customer service or front of house.
- A level headed team player who is willing to roll their sleeves up and be a team player.
- Exceptional customer service skills.
- Ability to proactively explore opportunities, improve processes and use own initiative.
- An articulate and confident communicator.
- Ability to work flexibly when required across multiple sites in London and also including weekends.
- Has an understanding of the challenges of working in a rapidly evolving environment.
Our Perks
- The Harley Academy Social Committee organises a diverse array of events throughout the year, catering to all our staff.
- Gym access at our Threadneedle site.
- All employees are entitled to a staff treatment allowance which renews annually and can be redeemed across multiple treatments at any of our sites. Treatments range from anti-wrinkle, filler, skin boosters, as well as complimentary facial peels all year round.
- Family & friend discount scheme.
- All staff have continuous access to our registered organisational-therapist, for one-off or ongoing appointments.
Our Values
- Ethical
- Excellence
- Authentic
- Positive Growth Minded
Front of House Customer Advisor (Full / Part time) in London employer: Harley Academy
Contact Detail:
Harley Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Customer Advisor (Full / Part time) in London
✨Tip Number 1
Get to know the company inside out! Research HA's values and services so you can chat confidently about how you can contribute to their mission of improving patient safety. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you had to handle complaints or provide exceptional service. Being able to share real-life examples will make you stand out as a proactive team player.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional, reflecting the high standards of HA. It’s all about showing you’re ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. Plus, it shows you’re keen and courteous, which is always a plus in customer service.
We think you need these skills to ace Front of House Customer Advisor (Full / Part time) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front of House Customer Advisor role. Highlight any customer service or beauty industry experience you have, as this will show us you're a great fit for our team.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer experiences and how you can contribute to our lovely Front of House team. Be yourself and let your personality come through!
Showcase Your Communication Skills: As a Front of House Customer Advisor, communication is key. In your application, demonstrate your ability to articulate thoughts clearly and confidently. Whether it's in your CV or cover letter, make sure we can see your strong communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The Academy Clinic!
How to prepare for a job interview at Harley Academy
✨Know the Company Inside Out
Before your interview, take some time to research HA and its mission. Understand their focus on patient safety and educational standards in aesthetic medicine. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled complaints or challenges, as this role requires a level-headed approach. Be ready to discuss specific situations that highlight your ability to maintain a positive customer experience.
✨Demonstrate Proactivity and Initiative
HA is looking for someone who can explore opportunities and improve processes. Think of instances where you took the initiative to solve a problem or enhance a customer’s experience. Share these stories during your interview to illustrate your proactive mindset.
✨Be Ready for Role-Playing Scenarios
Since the role involves managing client interactions, be prepared for potential role-playing scenarios during the interview. Practice how you would handle a difficult customer or recommend services based on their needs. This will showcase your communication skills and ability to think on your feet.
