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- Tasks: Lead the growth of a modern Residential Living Platform and enhance customer experience.
- Company: A dynamic real estate group focused on high-quality homes and strong asset performance.
- Benefits: Competitive salary, bonus scheme, health care, and pension.
- Other info: Join a diverse team committed to making a meaningful difference.
- Why this job: Shape the future of residential living and make a real impact in the community.
- Qualifications: Experience in operations within residential living and strong leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
A growing real estate group is building a modern Residential Living Platform designed to deliver high‑quality homes, strong customer experience, and long‑term asset performance. The organisation is moving from a development‑led model to a fully integrated operational platform with clear ambitions for scale and institutional credibility.
This role leads the growth and performance of the Residential Living Platform, shaping how the business operates, serves residents, and delivers value across its portfolio. It carries significant influence and a clear pathway to future senior leadership.
Key Responsibilities- Lead the operational performance of residential assets, ensuring strong occupancy, customer experience, and long‑term value.
- Shape and scale the Living Platform, taking increasing responsibility for commercial outcomes.
- Oversee leasing, sales and revenue activity across mixed‑tenure schemes.
- Develop and evolve the brand, marketing approach and customer journey.
- Provide operational insight into new developments to ensure efficiency and resident alignment.
- Support engagement with investors and partners.
- Build and lead a high‑performing team across operations, leasing, marketing and customer experience.
- Establish clear governance, performance measures and reporting standards.
- Experience leading operations within residential living or a comparable customer‑focused property environment.
- A track record of improving performance across income‑producing assets.
- Strong commercial judgement and the ability to balance customer, operational and financial outcomes.
- Experience leading teams and shaping culture.
- Confidence working with senior internal and external stakeholders.
- Competitive salary
- Bonus scheme
- Health care
- Pension
Don’t meet every requirement? Harken Search is committed to inclusive and diverse recruitment. If you’re excited about this role but your experience doesn’t align perfectly with every point, we encourage you to apply. You may be the right person for this or future opportunities.
We champion inclusive and diverse recruitment, and we donate 10% of all invoices to our partner charities. We thank our candidates and clients for helping us support causes that make a meaningful difference.
We welcome feedback on our processes.
Director of Operations, Sales & Marketing in London employer: Harken Search
Contact Detail:
Harken Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations, Sales & Marketing in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific results you've delivered. Use metrics to demonstrate how you've improved performance or customer satisfaction in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Director of Operations, Sales & Marketing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations, Sales & Marketing. Highlight your experience in residential living and any achievements that showcase your ability to improve performance and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our vision for a modern Residential Living Platform. Be genuine and let your personality come through.
Showcase Your Leadership Skills: We want to see how you've led teams and shaped culture in your previous roles. Share specific examples of how you've built high-performing teams and driven operational success in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Harken Search
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand their shift from a development-led model to an integrated operational platform. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and shaping culture. Be ready to discuss how you've improved performance in previous roles, especially in customer-focused environments. This will demonstrate your capability to lead a high-performing team.
✨Demonstrate Commercial Acumen
Be prepared to discuss your commercial judgement and how you've balanced customer satisfaction with operational and financial outcomes. Use specific examples to illustrate your ability to drive revenue while maintaining a strong customer experience.
✨Engage with Stakeholders
Think about your experiences working with senior stakeholders and how you’ve successfully engaged them in past projects. Prepare to share strategies you've used to build relationships and communicate effectively, as this role requires confidence in stakeholder engagement.