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- Tasks: Lead the growth of a modern Residential Living Platform and enhance customer experience.
- Company: A dynamic real estate group focused on high-quality homes and strong asset performance.
- Benefits: Competitive salary, bonus scheme, health care, and pension.
- Other info: Join a diverse team committed to making a meaningful difference.
- Why this job: Shape the future of residential living and make a real impact in a growing company.
- Qualifications: Experience in operations within residential living and strong leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
A growing real estate group is building a modern Residential Living Platform designed to deliver high‑quality homes, strong customer experience, and long‑term asset performance. The organisation is moving from a development‑led model to a fully integrated operational platform with clear ambitions for scale and institutional credibility.
This role leads the growth and performance of the Residential Living Platform, shaping how the business operates, serves residents, and delivers value across its portfolio. It carries significant influence and a clear pathway to future senior leadership.
Key Responsibilities- Lead the operational performance of residential assets, ensuring strong occupancy, customer experience, and long‑term value.
- Shape and scale the Living Platform, taking increasing responsibility for commercial outcomes.
- Oversee leasing, sales and revenue activity across mixed‑tenure schemes.
- Develop and evolve the brand, marketing approach and customer journey.
- Provide operational insight into new developments to ensure efficiency and resident alignment.
- Support engagement with investors and partners.
- Build and lead a high‑performing team across operations, leasing, marketing and customer experience.
- Establish clear governance, performance measures and reporting standards.
- Experience leading operations within residential living or a comparable customer‑focused property environment.
- A track record of improving performance across income‑producing assets.
- Strong commercial judgement and the ability to balance customer, operational and financial outcomes.
- Experience leading teams and shaping culture.
- Confidence working with senior internal and external stakeholders.
- Competitive salary
- Bonus scheme
- Health care
- Pension
Don’t meet every requirement? Harken Search is committed to inclusive and diverse recruitment. If you’re excited about this role but your experience doesn’t align perfectly with every point, we encourage you to apply. You may be the right person for this or future opportunities.
We champion inclusive and diverse recruitment, and we donate 10% of all invoices to our partner charities. We thank our candidates and clients for helping us support causes that make a meaningful difference. We welcome feedback on our processes.
Director of Operations, Sales & Marketing employer: Harken Search
Contact Detail:
Harken Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations, Sales & Marketing
✨Tip Number 1
Network like a pro! Reach out to people in the real estate and operations space. Attend industry events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Create a personal brand that highlights your experience in residential living and operations. Share insights on social media or write articles about trends in the industry. This will help you stand out and attract the attention of potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your skills align with their goals, especially around customer experience and operational performance. We want to see that you’re genuinely interested in making an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Director of Operations, Sales & Marketing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in residential living or similar environments. We want to see how your skills align with our goals, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a potential Director of Operations, we’re keen to see examples of how you’ve led teams and shaped culture in previous roles. Share specific instances where you’ve driven performance and improved customer experiences – it’ll help us picture you in the role!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Harken Search
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand their shift from a development-led model to an integrated operational platform. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and shaping culture. Prepare specific examples of how you've improved performance in previous roles, especially in customer-focused environments. Highlight your ability to balance operational and financial outcomes.
✨Prepare for Stakeholder Engagement
Since this role involves working with senior internal and external stakeholders, think of instances where you've successfully engaged with investors or partners. Be prepared to discuss your approach to building relationships and driving collaboration.
✨Demonstrate Commercial Acumen
Brush up on your commercial judgement skills. Be ready to discuss how you've driven revenue and occupancy in past roles. Think about how you can contribute to the growth and performance of the Residential Living Platform and be ready to share your ideas.