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- Tasks: Lead the growth of a modern Residential Living Platform and enhance customer experience.
- Company: A dynamic real estate group focused on high-quality homes and strong asset performance.
- Benefits: Competitive salary, bonus scheme, health care, and pension.
- Other info: Join a diverse team committed to making a meaningful difference.
- Why this job: Shape the future of residential living and make a real impact in a growing company.
- Qualifications: Experience in operations within residential living and strong leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
A growing real estate group is building a modern Residential Living Platform designed to deliver high‑quality homes, strong customer experience, and long‑term asset performance. The organisation is moving from a development‑led model to a fully integrated operational platform with clear ambitions for scale and institutional credibility.
This role leads the growth and performance of the Residential Living Platform, shaping how the business operates, serves residents, and delivers value across its portfolio. It carries significant influence and a clear pathway to future senior leadership.
Key Responsibilities- Lead the operational performance of residential assets, ensuring strong occupancy, customer experience, and long‑term value.
- Shape and scale the Living Platform, taking increasing responsibility for commercial outcomes.
- Oversee leasing, sales and revenue activity across mixed‑tenure schemes.
- Develop and evolve the brand, marketing approach and customer journey.
- Provide operational insight into new developments to ensure efficiency and resident alignment.
- Support engagement with investors and partners.
- Build and lead a high‑performing team across operations, leasing, marketing and customer experience.
- Establish clear governance, performance measures and reporting standards.
- Experience leading operations within residential living or a comparable customer‑focused property environment.
- A track record of improving performance across income‑producing assets.
- Strong commercial judgement and the ability to balance customer, operational and financial outcomes.
- Experience leading teams and shaping culture.
- Confidence working with senior internal and external stakeholders.
- Competitive salary
- Bonus scheme
- Health care
- Pension
Don’t meet every requirement? Harken Search is committed to inclusive and diverse recruitment. If you’re excited about this role but your experience doesn’t align perfectly with every point, we encourage you to apply. You may be the right person for this or future opportunities.
We champion inclusive and diverse recruitment, and we donate 10% of all invoices to our partner charities. We thank our candidates and clients for helping us support causes that make a meaningful difference. We welcome feedback on our processes.
Director of Operations, Sales & Marketing in City of London employer: Harken Search
Contact Detail:
Harken Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations, Sales & Marketing in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the real estate and operations space. Attend industry events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your achievements in operations, sales, and marketing. Use data and examples to demonstrate how you've improved performance in previous roles. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research the company’s Residential Living Platform and think about how your experience aligns with their goals. Be ready to discuss how you can lead operational performance and enhance customer experience. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to reflect your passion for the role and the company’s mission. Remember, we value diverse experiences, so don’t hesitate to put yourself out there!
We think you need these skills to ace Director of Operations, Sales & Marketing in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in residential living or similar customer-focused environments. We want to see how your skills align with our goals, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve performance and lead teams. Numbers and results speak volumes, so let us know how you’ve made a difference!
Be Authentic: We love genuine candidates! Don’t be afraid to let your personality shine through in your application. Share your passion for the industry and what excites you about the role – it helps us get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Harken Search
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand their shift from a development-led model to an integrated operational platform. This knowledge will help you demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and shaping culture. Prepare specific examples of how you've improved performance in previous roles, especially in customer-focused environments. Highlight your ability to balance operational and financial outcomes.
✨Prepare for Commercial Discussions
Since this role involves overseeing leasing, sales, and revenue activities, brush up on your commercial judgement. Be prepared to discuss strategies you've implemented that have driven growth and enhanced customer experiences in past positions.
✨Engage with Stakeholders
This position requires confidence in working with senior stakeholders. Think of examples where you've successfully engaged with investors or partners. Show how you can build relationships that drive value across the portfolio.