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- Tasks: Ensure customers have a fantastic experience from pre-completion to warranty support.
- Company: A forward-thinking residential developer focused on quality and sustainability.
- Benefits: Competitive salary, bonus scheme, car allowance, and health care.
- Why this job: Be the voice of the customer and make a real difference in their home journey.
- Qualifications: Experience in customer-facing roles, ideally with a housebuilder or developer.
- Other info: Join a diverse team that values inclusivity and gives back to charity.
The predicted salary is between 36000 - 60000 £ per year.
Harken Search are partnered with an SME residential developer based in North London to appoint a Customer Experience Manager (a newly created post). The company delivers high-quality housing across low-rise and medium-rise schemes, with a focus on design, cost efficiency, and sustainable construction.
The Customer Experience Manager (CEM) is responsible for carrying out all key inspections with the customers from Pre Completion Visits / New Home Demonstrations through to the end of the 2 year warranty. The CEM acts as the customers' key point of contact in the Customer Journey, being the voice of the customer, including promotion of the 8 week and 9 month customer satisfaction survey and improvement of build quality and service after scores. The CEM coordinates the completion of any defects raised by customers and ensures these are completed in line with our SLA timescales.
Ensuring the customer receives a positive experience includes their environment as well as their home:
- Carry out the pre completion / new home demonstration
- Carry out 2 week visit with the customer
- Carry out 4 week inspection with the customer
- Ensure the Statement of Incomplete Works is completed and updated weekly by the Site Team
- Management of Contractors & Customer Service Operatives
- Managing remediation of outstanding issues
- Managing Costs
- Data Capture and Reporting
- Health & Safety
Essential Experience
- Experience working in a customer facing role
- Experience with either a PLC housebuilder or residential developer
Benefits
- Competitive salary
- Bonus Scheme
- Car allowance
- Pension/ Health Care
Chandler & Neal are committed to championing inclusive and diverse recruitment, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
As well as championing inclusive and diverse recruitment, we also give 10% of all invoices to our partner charities. We thank both our candidates and clients for supporting us to make a difference to those impacted by these charities. We welcome feedback on our processes.
Customer Experience Manager in Epping employer: Harken Search Ltd
Contact Detail:
Harken Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Epping
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their customer experience goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences make you the perfect fit for the Customer Experience Manager role. Highlight your customer-facing skills and any relevant achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Manager in Epping
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in customer-facing roles. We want to see how you've made a positive impact on customer journeys in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Customer Experience Manager role. Mention how your background aligns with our focus on high-quality housing and customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Harken Search Ltd
✨Know the Customer Journey
Familiarise yourself with the entire customer journey as outlined in the job description. Understand the key touchpoints, from pre-completion visits to the end of the warranty period. This will help you demonstrate your knowledge and show that you can be the voice of the customer.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer-facing positions. Think about how you've managed customer expectations, resolved issues, or improved service quality. This will help you illustrate your fit for the role.
✨Emphasise Communication Skills
As a Customer Experience Manager, communication is key. Be ready to discuss how you’ve effectively communicated with customers and teams in the past. Highlight any experience you have in managing contractors or service operatives, as this will be crucial for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their approach to customer satisfaction surveys or how they handle feedback from customers. It’s a great way to engage and leave a positive impression.
