At a Glance
- Tasks: Lead student services, manage a dedicated team, and enhance the learner experience.
- Company: Haringey Sixth Form College, known for its commitment to student success.
- Benefits: Competitive salary, generous holidays, flexible working, and free gym membership.
- Other info: Opportunities for professional development and career growth.
- Why this job: Make a real impact on student lives in a supportive and dynamic environment.
- Qualifications: Strong background in customer service and operational management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised, student‑focused and proactive Student Services Manager to lead our front‑line student services and play a pivotal role in delivering an exceptional learner experience. This is a key leadership role within the college, responsible for managing student‑facing services including reception, enquiries, enrolment, student records, attendance and financial support schemes. You will thrive in a fast‑paced, student‑centred environment, lead a dedicated team, and bring a strong background in customer service, administration and operational management.
Haringey Sixth Form College has experienced significant recent improvement, with growth in student numbers, outcomes and investment in support services. The college has achieved Ofsted ‘Expected’ status across all categories, recognising the strength of leadership, quality of education and the learner experience we provide. Student Services plays a vital role in this success, ensuring students feel supported, included and able to succeed from first enquiry through to progression.
As Student Services Manager, you will lead and develop a team of Student Services Administrators, ensuring high‑quality, compliant and student‑focused service delivery. You will:
- Lead front‑line student services including reception, enquiries and student advice
- Manage and develop a team of Student Services Administrators through coaching, supervision and performance review
- Oversee student records, attendance and financial support schemes, ensuring accuracy, compliance and timely reporting
- Lead and coordinate the college enrolment process, including staffing rotas, on‑floor support and data management during peak periods
- Work collaboratively with academic and professional services teams to ensure a seamless and inclusive student journey
- Use data, feedback and digital tools to drive continuous improvement and service innovation
- Act as a key point of contact for students, promoting inclusion, wellbeing and positive engagement
- Support safeguarding, data protection and regulatory compliance
You will also maintain an operational presence, contributing to day‑to‑day student service activities when required and modelling excellent customer service at all times.
It would be advantageous if you also have:
- Experience producing reports and using data to evaluate service effectiveness
- Experience contributing to service planning and improvement strategies
Rewards and Benefits:
- Competitive salary and conditions
- Generous holiday entitlement
- Family‑friendly and flexible working policies
- Free on‑site parking
- Health and wellbeing initiatives
- Free membership of our modern on‑site gym
We are committed to developing our people. You will receive a thorough induction and access to ongoing professional development, with opportunities to grow your skills and influence service design and delivery.
If you are passionate about improving student experience, enjoy leading people and want to play a key role in a college recognised for its improvement and ambition, we would love to hear from you.
Student Services Manager in London employer: Haringey6
Haringey Sixth Form College is an exceptional employer that prioritises the development and wellbeing of its staff while fostering a supportive and inclusive environment for students. With a commitment to professional growth, generous benefits including flexible working policies and health initiatives, and a strong focus on delivering an outstanding learner experience, this college stands out as a rewarding place to work for those passionate about education and student success.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haringey Sixth Form College on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the college's recent improvements and initiatives. Show us that you're genuinely interested in how you can contribute to their success!
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and student services. We want to see how you handle real-life scenarios and lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Student Services Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in student services and leadership. We want to see how your skills align with the role of Student Services Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion:Let your enthusiasm for improving student experiences shine through in your application. We’re looking for someone who genuinely cares about students and can lead a team to provide exceptional service, so share any personal stories or motivations that drive you.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for our college!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our college and what we stand for.
How to prepare for a job interview at Haringey6
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Manager. Familiarise yourself with the key areas like student records, enrolment processes, and financial support schemes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved service delivery. Highlight how you motivate and develop others, as this is crucial for the position.
✨Emphasise Customer Service Experience
Since the role is student-focused, it's essential to showcase your background in customer service. Prepare to share instances where you've gone above and beyond to support students or clients. This will illustrate your commitment to providing an exceptional learner experience.
✨Prepare for Data-Driven Questions
Given the emphasis on using data for continuous improvement, be ready to discuss how you've used data in previous roles. Think about how you've evaluated service effectiveness or contributed to service planning. This will demonstrate your analytical skills and ability to drive innovation.
