At a Glance
- Tasks: Support vulnerable residents by handling calls and making swift decisions for their wellbeing.
- Company: Haringey Council, dedicated to inclusivity and community support.
- Benefits: Competitive salary, generous leave, health support, and a local government pension scheme.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and the ability to stay calm under pressure; care experience is a plus.
The predicted salary is between 35520 - 36585 £ per year.
As a Monitoring & Responding Officer, you’ll play a vital role in supporting vulnerable residents to live safely and independently. You will handle both routine and emergency calls with empathy, accuracy and professionalism, making swift decisions to ensure the wellbeing of those who rely on our service.
Your responsibilities will include:
- Assessing needs over the phone
- Providing guidance
- Initiating appropriate emergency responses
- Attending in‑person callouts when required
- Using specialist equipment
- Assisting with safe lifting
- Updating care information
- Ensuring all actions are recorded promptly and accurately
This is a 24/7 service. You will work across three established shift patterns — 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am — seven days a week. Your full rota is provided 15 weeks in advance.
Salary & Benefits
- SC6 base salary (£35,520 – £36,585)
- 1.33× salary for hours worked 8 pm–6 am (Mon–Fri)
- 1.5× salary for weekend hours
- 1.83× salary for hours 8 pm–6 am on weekends
- 2× salary for Bank Holidays
- Benefits include 31 days leave + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture.
Working Hours & Schedule
- Hours per week: 37.66 (Full time with 20 minutes contracted overtime every shift)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Contract type: Fixed term (12 months from start date)
Closing & Interview
- Closing date: Sunday, 7th June 2026 at 23:59
- Expected interview date: W/C 22nd June 2026 or potentially earlier
Qualifications
You will bring strong communication skills, resilience and the ability to stay calm under pressure. You may come from a care background, but we also welcome applicants with transferable skills, such as ambulance service staff, NHS 111/999 call handlers, emergency response experience, community support roles, or anyone used to managing high-volume, high-priority calls. You’ll be confident making quick decisions, supporting distressed individuals, and promoting dignity and independence. You must be IT‑confident, able to follow procedures, record information accurately, and work both independently and as part of a fast‑moving team. A valid UK driving licence is required.
About Haringey
Haringey Council is committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We welcome applications from all ethnicities and communities.
Monitoring & Responding Officer employer: Haringey
Haringey Council is an exceptional employer that prioritises the wellbeing of its employees while making a meaningful impact in the community. With a strong commitment to inclusivity, generous benefits including 31 days of leave, and opportunities for professional growth, you will thrive in a supportive environment that values your contributions. Working from the vibrant location of Wood Green, London, you will be part of a dedicated team providing essential services to vulnerable residents, ensuring both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring & Responding Officer
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Haringey that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Haringey face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Monitoring & Responding Officer
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Haringey
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Haringey is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
