At a Glance
- Tasks: Support residents during major housing works and ensure smooth communication with the Council.
- Company: Haringey Council, a vibrant and inclusive workplace in a diverse community.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Join a culture that values diversity and encourages personal growth.
- Why this job: Make a real difference in your community while developing your skills in a dynamic team.
- Qualifications: Strong communication, organisational skills, and a proactive approach to problem-solving.
The predicted salary is between 42771 - 45750 £ per year.
Contract terms
- Starting salary: PO2 (£42,771 – £45,750)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 14th June 2026 at 23:59
- Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About the team
You’ll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents’ homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team’s approach.
About you
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Resident Liaison Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer, offering a vibrant work culture that champions creativity, community, and collaboration. With a commitment to employee wellbeing, our benefits include generous leave entitlements, hybrid working options, and a supportive environment that fosters professional growth. Join us in making a meaningful impact in the 'rebel borough' of Haringey, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Haringey is all about community and collaboration, so show us you understand that. Research their values and think about how your experiences align with them.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to connect with residents and colleagues alike. Try role-playing common scenarios or questions you might face during the interview.
✨Tip Number 3
Be proactive! Think of examples where you've solved problems or improved communication in past roles. We love candidates who can demonstrate a solution-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Haringey. Don’t wait until the last minute!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community engagement shine through. We want to see how you connect with residents and your commitment to making a difference in their lives.
Tailor Your Experience:Make sure to highlight relevant experiences that align with the role of Resident Liaison Officer. We’re looking for examples of your communication skills and how you've successfully managed relationships in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer and the key responsibilities involved. Familiarise yourself with Haringey's values and how they align with your own experiences. This will help you demonstrate your fit for the position.
✨Showcase Your Communication Skills
As a liaison officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you handle sensitive situations and resolve conflicts.
✨Demonstrate Your Organisational Skills
Think about times when you've managed multiple priorities successfully. Be prepared to share specific examples that highlight your organisational abilities, especially in busy environments. This will show that you can handle the demands of the role.
✨Engage with the Community Focus
Haringey prides itself on community engagement. Research recent projects or initiatives within the borough and be ready to discuss how you would contribute to enhancing resident relationships and ensuring their voices are heard during major works.
