At a Glance
- Tasks: Lead resident communication and engagement for major housing improvement projects.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Join a supportive team dedicated to equality and continuous improvement.
- Why this job: Make a real difference in residents' lives while leading impactful housing projects.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 49056 - 52194 £ per year.
Contract terms
- Starting salary: PO4 (£49,056 – £52,194)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 14th June 2026 at 23:59
- Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large-scale, capital works–led housing investment programme. You will ensure residents are fully informed, supported and treated with respect before, during and after major improvement, refurbishment and regeneration works to occupied homes.
You will lead resident liaison arrangements across complex programmes including planned maintenance, structural works, fire safety and energy efficiency projects. Working closely with project managers, contractors and housing colleagues, you will ensure consistent, high-quality communication that helps minimise disruption, manage expectations and resolve issues quickly and effectively.
You will act as a senior escalation point for complex cases, complaints and sensitive resident issues, providing assurance that resident experience remains at the centre of delivery. You will also be responsible for setting standards, shaping resident liaison approaches and continuously improving engagement practices across all capital programmes.
About the team
You will be part of the Housing and Asset Management directorate, working within teams responsible for delivering significant capital investment to the council’s housing stock. The Resident Liaison function is integral to the success of capital works, ensuring projects are delivered safely, compliantly and with strong resident trust.
You will manage and support a team of Resident Liaison Officers embedded within capital delivery programmes, working across multiple sites, contractors and workstreams. The team works closely with project managers, health and safety, housing management, complaints and customer services to deliver a coordinated and resident-focused approach to works in occupied homes.
About you
You are an experienced resident liaison, housing or capital works engagement professional with a strong track record of working on major works programmes in occupied homes. You understand the challenges residents face during large-scale construction and improvement projects and are skilled at balancing operational delivery with empathy and clear communication.
You bring excellent communication and negotiation skills and are confident managing difficult conversations, complaints, vulnerabilities and escalations. You are comfortable working with contractors and senior stakeholders, setting clear expectations, challenging poor performance and ensuring resident commitments are delivered.
You have experience leading or coordinating teams in and are able to maintain consistency and quality across multiple projects and locations. You are organised, resilient and solution-focused, with the ability to manage competing priorities in fast-paced programmes.
You are a visible, approachable team leader who is committed to equality, resident wellbeing and continuous improvement. While a relevant qualification is desirable, your experience of capital works engagement, leadership capability and resident-first values are what matter most.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Principal Resident Liaison Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer that champions a diverse and inclusive workplace culture, ensuring all employees feel valued and empowered to excel. With a strong commitment to community engagement, the role of Principal Resident Liaison Officer offers opportunities for professional growth while working in a vibrant borough known for its creativity and radical spirit. Employees benefit from generous leave entitlements, health and wellbeing support, and a local government pension scheme, making Haringey a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Haringey is all about community and creativity, so show us how you embody those values in your interactions. Research their projects and be ready to discuss how your experience aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Principal Resident Liaison Officer, you'll need to handle tricky conversations with ease. Role-play potential scenarios with a friend or mentor to build your confidence before the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team dynamics. This can give you an edge in understanding what they value most in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Haringey team. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Principal Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your passion for community engagement shine through. We want to see how you connect with residents and understand their needs, especially during challenging times like major works programmes.
Highlight Relevant Experience:Make sure to showcase your experience in resident liaison or capital works engagement. We’re looking for specific examples that demonstrate your ability to manage communication and resolve issues effectively.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to convey your skills and experiences, as we appreciate clarity just as much as creativity in our applications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you understand the role of a Principal Resident Liaison Officer inside out. Familiarise yourself with Haringey's values and the specific challenges residents face during large-scale projects. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed difficult conversations or resolved complaints in the past. Be ready to discuss your approach to keeping residents informed and engaged throughout complex projects.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams and coordinating efforts across multiple projects. Share specific instances where you've set standards or improved engagement practices, as this will showcase your ability to manage and support a team effectively.
✨Emphasise Empathy and Community Focus
Haringey values caring and community-focused individuals. Be prepared to discuss how you've balanced operational delivery with empathy in previous roles. Show that you understand the importance of resident wellbeing and are committed to continuous improvement in their experience.
