At a Glance
- Tasks: Support vulnerable residents by handling calls and providing emergency responses with empathy.
- Company: Join Haringey Council, a vibrant community-focused organisation in the heart of London.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Flexible shift patterns with 15 weeks' notice for work-life balance.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills and resilience; care experience is a plus but not essential.
The predicted salary is between 35520 - 36585 £ per year.
Contract terms
- Starting salary: SC6 (£35,520 – £36,585)
- Plus generous pay enhancements:
- 1.33× salary for hours worked between 8pm–6am (Mon–Fri)
- 1.5× salary for weekend hours
- 1.83× salary for hours worked between 8pm–6am on weekends
- 2× salary for Bank Holidays
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 37.66 (Full time with 20 minutes contracted overtime every shift)
Contract type: Fixed term contract (12 months from start date)
Closing date: Sunday, 7th June 2026 at 23:59
Expected interview date: W/C 22nd June 2026 or potentially earlier
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
As a Monitoring & Responding Officer, you’ll play a vital role in supporting vulnerable residents to live safely and independently. You will handle both routine and emergency calls with empathy, accuracy and professionalism, making swift decisions to ensure the wellbeing of those who rely on our service. Your responsibilities will include assessing needs over the phone, providing guidance, initiating appropriate emergency responses, and attending in‑person callouts when required. You’ll use specialist equipment, assist with safe lifting, update care information, and ensure all actions are recorded promptly and accurately. This is a 24/7 service, you will work across three established shift patterns – 7am to 3pm, 3pm to 11pm, and 11pm to 7am, seven days a week – and importantly, your full rota is provided 15 weeks in advance. This level of advance notice offers stability, balance, and the ability to plan around your personal commitments while contributing to a crucial service that operates around the clock.
About the team
You will join our dedicated Adult Social Care Digital Care team within the Adults, Housing and Health directorate. Working closely with Team Leaders, Monitoring Officers, social workers, medical professionals and wider council services, you’ll be part of a supportive and collaborative environment that prioritises dignity, independence and safety for our service users. The team works around the clock to provide a reliable response service, ensuring residents receive the right support at the right time. Our culture values teamwork, compassion and a commitment to delivering high‑quality care and customer service.
About you
You will bring strong communication skills, resilience and the ability to stay calm under pressure. You may come from a care background, but we also welcome applicants with transferable skills such as ambulance service staff, NHS 111/999 call handlers, emergency response experience, community support roles or anyone used to managing high‑volume, high‑priority calls. You’ll be confident making quick decisions, supporting distressed individuals, and promoting dignity and independence. You must be IT‑confident, able to follow procedures, record information accurately, and work both independently and as part of a fast‑moving team. A valid UK driving licence is required, and full training will be provided, including safe lifting and equipment use.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk.
Monitoring & Responding Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive and collaborative work culture. With generous pay enhancements, a comprehensive benefits package including 31 days of leave plus bank holidays, and opportunities for hybrid working, employees can enjoy a fulfilling work-life balance while making a meaningful impact in the community. The council's commitment to diversity and inclusion ensures that all voices are valued, fostering an environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring & Responding Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Haringey or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about scenarios where you've shown empathy and quick decision-making – these are key for a Monitoring & Responding Officer!
✨Tip Number 3
Show your passion for community service! During interviews, share why you care about helping vulnerable residents and how your background aligns with Haringey's values of caring and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Haringey.
We think you need these skills to ace Monitoring & Responding Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Monitoring & Responding Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves handling calls with empathy and professionalism, be sure to demonstrate your strong communication skills in your written application. Share examples that show how you've effectively communicated in high-pressure situations.
Highlight Relevant Experience:Whether you come from a care background or have transferable skills from emergency response roles, make sure to emphasise your relevant experience. We’re looking for those who can make quick decisions and support individuals in distress.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, keep an eye on your email for updates – just in case they end up in your junk folder!
How to prepare for a job interview at Haringey Jobs London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Monitoring & Responding Officer. Familiarise yourself with the key skills required, such as strong communication and decision-making abilities, as well as the importance of empathy in handling calls.
✨Showcase Your Experience
Whether you come from a care background or have transferable skills from emergency response roles, be ready to share specific examples of how you've handled high-pressure situations. Highlight your ability to stay calm and make quick decisions, as this is crucial for the role.
✨Demonstrate Your Team Spirit
Since you'll be working closely with various professionals, emphasise your collaborative skills. Share instances where you've successfully worked as part of a team, showcasing your commitment to providing high-quality care and support to residents.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
