At a Glance
- Tasks: Lead resident communication and engagement for major housing improvement projects.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: Competitive salary, 31 days leave, and a commitment to diversity and inclusion.
- Other info: Join a supportive team dedicated to continuous improvement and community wellbeing.
- Why this job: Make a real difference in residents' lives while leading impactful housing projects.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 49056 - 52194 £ per year.
Contract terms
- Starting salary: PO4 (£49,056 – £52,194)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 14th June 2026 at 23:59
- Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large‑scale, capital works–led housing investment programme. You will ensure residents are fully informed, supported and treated with respect before, during and after major improvement, refurbishment and regeneration works to occupied homes. You will lead resident liaison arrangements across complex programmes including planned maintenance, structural works, fire safety and energy efficiency projects. Working closely with project managers, contractors and housing colleagues, you will ensure consistent, high‑quality communication that helps minimise disruption, manage expectations and resolve issues quickly and effectively. You will act as a senior escalation point for complex cases, complaints and sensitive resident issues, providing assurance that resident experience remains at the centre of delivery. You will also be responsible for setting standards, shaping resident liaison approaches and continuously improving engagement practices across all capital programmes.
About the team
You will be part of the Housing and Asset Management directorate, working within teams responsible for delivering significant capital investment to the council’s housing stock. The Resident Liaison function is integral to the success of capital works, ensuring projects are delivered safely, compliantly and with strong resident trust. You will manage and support a team of Resident Liaison Officers embedded within capital delivery programmes, working across multiple sites, contractors and workstreams. The team works closely with project managers, health and safety, housing management, complaints and customer services to deliver a coordinated and resident‑focused approach to works in occupied homes.
About you
You are an experienced resident liaison, housing or capital works engagement professional with a strong track record of working on major works programmes in occupied homes. You understand the challenges residents face during large‑scale construction and improvement projects and are skilled at balancing operational delivery with empathy and clear communication. You bring excellent communication and negotiation skills and are confident managing difficult conversations, complaints, vulnerabilities and escalations. You are comfortable working with contractors and senior stakeholders, setting clear expectations, challenging poor performance and ensuring resident commitments are delivered. You have experience leading or coordinating teams in and are able to maintain consistency and quality across multiple projects and locations. You are organised, resilient and solution‑focused, with the ability to manage competing priorities in fast‑paced programmes. You are a visible, approachable team leader who is committed to equality, resident wellbeing and continuous improvement. While a relevant qualification is desirable, your experience of capital works engagement, leadership capability and resident‑first values are what matter most.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days +
Senior Resident Liaison Lead – Major Housing Works in London employer: Haringey Jobs London
Haringey Council is an exceptional employer, offering a vibrant work culture that champions creativity, community, and inclusivity. With a commitment to employee growth and a supportive environment, staff are empowered to make a meaningful impact on residents' lives while enjoying generous benefits, including 31 days of leave. Located in the dynamic borough of Haringey, employees thrive in a setting that celebrates diversity and fosters collaboration, making it an ideal place for those seeking rewarding careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Lead – Major Housing Works in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and resident liaison sectors. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Haringey Council and their values. Think about how your experience aligns with their mission of community focus and collaboration. Practise answering common interview questions, especially around managing resident concerns and leading teams.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects in resident liaison or capital works. Use real examples to demonstrate your communication and problem-solving abilities. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips on how to ace your job search. Don’t miss out on the chance to join a team that values creativity and community!
We think you need these skills to ace Senior Resident Liaison Lead – Major Housing Works in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident liaison and major works programmes. We want to see how your skills align with our values and the specific requirements of the role.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to engage with residents and stakeholders. Share examples of how you've managed difficult conversations or resolved complaints effectively.
Highlight Your Leadership Experience:We’re looking for someone who can lead a team and manage multiple projects. Be sure to include any relevant leadership roles you've held and how you’ve successfully coordinated teams in past projects.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Before the interview, dive deep into Haringey's values and recent projects. Familiarise yourself with their approach to resident engagement and how they handle major works. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Empathy
As a Senior Resident Liaison Lead, empathy is key. Prepare examples of how you've successfully managed resident concerns in past roles. Highlight your communication skills and how you've navigated difficult conversations while maintaining trust and respect.
✨Be a Team Player
Haringey values collaboration, so be ready to discuss how you've worked with diverse teams in previous roles. Share specific instances where you led or supported a team to achieve common goals, especially in challenging environments.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the team's dynamics. Inquire about their current challenges in resident engagement or how they measure success in their capital works programmes. This shows you're not just interested in the job, but also in contributing to their mission.
