At a Glance
- Tasks: Support residents during major housing works and ensure effective communication with the Council.
- Company: Haringey Council, a vibrant and inclusive workplace in a diverse borough.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Join a supportive team committed to excellence and community engagement.
- Why this job: Make a real difference in your community while developing your skills in a dynamic team.
- Qualifications: Strong communication and organisational skills, with a proactive approach to problem-solving.
The predicted salary is between 42771 - 45750 £ per year.
Contract terms
- Starting salary: PO2 (£42,771 – £45,750)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 14th June 2026 at 23:59
- Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About the team
You’ll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents’ homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team’s approach.
About you
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact.
Resident Liaison Officer in London employer: Haringey Jobs London
Haringey Council is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and community spirit thrive. With a commitment to employee wellbeing, we offer generous leave entitlements, hybrid working options, and a supportive environment that fosters professional growth and collaboration. Join us in making a meaningful impact in the 'rebel borough' of Haringey, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Get to know the company culture! Haringey is all about community and collaboration, so show us you understand that. Research their values and think about how your experiences align with them. Bring this up in your conversations!
✨Tip Number 2
Networking is key! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a real edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated strong communication and problem-solving skills. We want to see how you handle real-life scenarios, especially when it comes to working with residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community engagement shine through. We want to see how you connect with residents and your commitment to making a difference in their lives.
Highlight Your Communication Skills:As a Resident Liaison Officer, communication is key! Make sure to showcase your ability to convey information clearly and effectively. Use examples from your past experiences where you've successfully managed queries or resolved issues.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple priorities! In your application, demonstrate your organisational skills and attention to detail. Mention any tools or methods you use to keep track of tasks and ensure smooth operations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer and the key responsibilities involved. Familiarise yourself with Haringey's values and how they align with your own experiences. This will help you demonstrate your fit for the role during the interview.
✨Showcase Your Communication Skills
As a liaison officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about situations where you resolved issues or provided support, and be ready to share these stories.
✨Demonstrate Your Organisational Skills
The job requires managing multiple priorities, so come prepared with examples that showcase your organisational abilities. Discuss how you’ve successfully juggled various tasks or projects, especially in busy environments, to highlight your capability.
✨Be Solution-Focused
Haringey values a proactive approach, so think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss specific instances where you found solutions to problems, particularly in sensitive situations involving residents.
