At a Glance
- Tasks: Lead resident communication and engagement for major housing improvement projects.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: Competitive salary, 31 days leave, and a commitment to diversity and inclusion.
- Other info: Join a supportive team dedicated to continuous improvement and community wellbeing.
- Why this job: Make a real difference in residents' lives while leading impactful housing projects.
- Qualifications: Experience in resident liaison or housing engagement with strong communication skills.
The predicted salary is between 49056 - 52194 £ per year.
Contract terms:
- Starting salary: PO4 (£49,056 – £52,194)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 14th June 2026 at 23:59
- Expected interview date: W/C 29th June 2026
About Haringey:
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role:
As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large-scale, capital works–led housing investment programme. You will ensure residents are fully informed, supported and treated with respect before, during and after major improvement, refurbishment and regeneration works to occupied homes. You will lead resident liaison arrangements across complex programmes including planned maintenance, structural works, fire safety and energy efficiency projects. Working closely with project managers, contractors and housing colleagues, you will ensure consistent, high-quality communication that helps minimise disruption, manage expectations and resolve issues quickly and effectively. You will act as a senior escalation point for complex cases, complaints and sensitive resident issues, providing assurance that resident experience remains at the centre of delivery. You will also be responsible for setting standards, shaping resident liaison approaches and continuously improving engagement practices across all capital programmes.
About the team:
You will be part of the Housing and Asset Management directorate, working within teams responsible for delivering significant capital investment to the council’s housing stock. The Resident Liaison function is integral to the success of capital works, ensuring projects are delivered safely, compliantly and with strong resident trust. You will manage and support a team of Resident Liaison Officers embedded within capital delivery programmes, working across multiple sites, contractors and workstreams. The team works closely with project managers, health and safety, housing management, complaints and customer services to deliver a coordinated and resident-focused approach to works in occupied homes.
About you:
You are an experienced resident liaison, housing or capital works engagement professional with a strong track record of working on major works programmes in occupied homes. You understand the challenges residents face during large-scale construction and improvement projects and are skilled at balancing operational delivery with empathy and clear communication. You bring excellent communication and negotiation skills and are confident managing difficult conversations, complaints, vulnerabilities and escalations. You are comfortable working with contractors and senior stakeholders, setting clear expectations, challenging poor performance and ensuring resident commitments are delivered. You have experience leading or coordinating teams and are able to maintain consistency and quality across multiple projects and locations. You are organised, resilient and solution-focused, with the ability to manage competing priorities in fast-paced programmes. You are a visible, approachable team leader who is committed to equality, resident wellbeing and continuous improvement. While a relevant qualification is desirable, your experience of capital works engagement, leadership capability and resident-first values are what matter most.
Working for Haringey:
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days +
Principal Resident Liaison Officer in London employer: Haringey Jobs London
Haringey Council is an exceptional employer, offering a vibrant work culture that celebrates diversity and community engagement. As a Principal Resident Liaison Officer, you will be part of a dedicated team committed to improving residents' lives through effective communication and support during significant housing projects. With a strong focus on employee growth, inclusivity, and a generous benefits package, Haringey provides a rewarding environment for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Resident Liaison Officer in London
✨Tip Number 1
Get to know the company culture before your interview. Haringey values creativity and community, so think about how you can showcase your own experiences that align with these values. We want to see your personality shine through!
✨Tip Number 2
Practice your communication skills! As a Principal Resident Liaison Officer, you'll need to handle tricky conversations with ease. We suggest role-playing potential scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some thoughtful questions for your interviewers. This shows you're genuinely interested in the role and the team. Ask about their current projects or how they measure success in resident engagement – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Principal Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Principal Resident Liaison Officer role. Highlight your past experiences in resident engagement and communication, as these are key to what we’re looking for.
Showcase Your Communication Skills:Since this role is all about managing resident communication, be sure to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share examples of how you've successfully navigated difficult conversations in the past.
Emphasise Your Leadership Experience:We want to see your leadership capabilities shine through! Talk about your experience in managing teams or projects, especially in complex environments. This will show us that you can lead our team of Resident Liaison Officers effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Before the interview, dive deep into Haringey's values and the specifics of the Principal Resident Liaison Officer role. Familiarise yourself with their recent projects and community initiatives. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples that highlight your ability to manage difficult conversations and resolve conflicts. Think of specific instances where you successfully engaged with residents or stakeholders, demonstrating empathy and clarity.
✨Be a Team Player
Haringey values collaboration, so be ready to discuss how you've worked effectively within teams in the past. Share experiences where you led a team or coordinated with various departments to achieve a common goal, especially in challenging environments.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how they measure success in resident engagement. This shows you're not just interested in the job, but also in how you can contribute to their vision.
