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- Tasks: Lead and manage teams to optimise housing income and ensure effective arrears management.
- Company: Join Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: Enjoy up to 31 days leave, hybrid working, health support, and a generous pension scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in housing income management and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
The predicted salary is between 54000 - 57400 £ per year.
Contract Type: Full-Time, 12 Month FTC
Salary: PO6 £54,267 – £57,402 per annum
Interview: w/c 26th January 2026
Closing Date: Sunday 11th January 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
This is a senior lead role managing up to 5 teams across various tenure types. The Income management service has been through a period of growth embracing changes to systems, resources and teams. We currently have a contract with a third-party provider to help manage our arrears caseloads and there is a strong emphasis on performance. The role requires good working knowledge of housing rental income and arrears management across various tenures and collaboration with key internal and external stakeholders with a keen eye on customer focus. The Income Management service is responsible for the collection of all housing related income streams across various tenures. We have been on an improvement journey over the past few years and have made significant progress.
There are three key arms of the service; Income Management, Housing Income Maximisation and Rent Accounts. Metered heat billing and collection has been introduced and this role sits within the Income Management team and reports directly into the Head of Income Management.
About you
- You will be a proactive, well organised and a great communicator ensuring the council is delivering against its priorities in income management and tenancy sustainment.
- You will be a dynamic and experienced people manager who can demonstrate collaborative working, managing change and delivering positive outcomes.
- You will be aware of upcoming Ofgem's regulations in relation to heat networks and be experienced in contract management.
- Have the ability to write reports presenting realistic options for consideration to senior management.
- Have experience of working in a challenging performance management culture and achieving results.
- Work at pace and deliver on priorities set by the head of income management.
- Have detailed housing, welfare benefits knowledge to maximise incomes.
- Be willing to attend our offices 3 days per week.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact ResourcingHub@haringey.gov.uk.
Income Management Manager in London employer: Haringey Jobs London
Contact Detail:
Haringey Jobs London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Manager in London
✨Tip Number 1
Get to know the company culture! Haringey is all about creativity and community, so show us how you embody those values in your conversations. Research their recent projects or initiatives and bring them up during your interview to demonstrate your genuine interest.
✨Tip Number 2
Prepare for scenario-based questions! As an Income Management Manager, you'll need to showcase your problem-solving skills. Think of examples from your past experiences where you successfully managed teams or improved processes, and be ready to discuss them in detail.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team dynamics. This can give you a leg up in understanding what they value most in candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Income Management Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Income Management Manager role. Highlight your knowledge of housing rental income and your experience in managing teams, as these are key aspects of the job.
Showcase Your Communication Skills: As a great communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve effectively collaborated with stakeholders in the past.
Highlight Your Achievements: Don’t just list your responsibilities; showcase your achievements! Talk about how you’ve managed change, improved performance, or maximised income in previous roles. This will help us see the impact you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Numbers
As an Income Management Manager, you'll need to demonstrate a solid understanding of housing rental income and arrears management. Brush up on relevant statistics and case studies that showcase your experience in managing income streams and improving performance.
✨Showcase Your People Skills
This role involves managing teams and collaborating with various stakeholders. Prepare examples of how you've successfully led teams through change and achieved positive outcomes. Highlight your communication skills and ability to foster a collaborative environment.
✨Stay Updated on Regulations
Familiarise yourself with Ofgem's regulations regarding heat networks, as this knowledge will be crucial for the role. Be ready to discuss how these regulations impact income management and how you can ensure compliance while maximising income.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a performance management culture. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to income maximisation and tenancy sustainment.
