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- Tasks: Provide support and advice to households in housing need, focusing on preventing homelessness.
- Company: Join Haringey Council, a vibrant community-focused organisation in a diverse borough.
- Benefits: Enjoy 31 days of leave, competitive salary, and a supportive work culture.
- Why this job: Make a real difference in people's lives by helping them secure sustainable housing.
- Qualifications: Strong customer service skills and knowledge of housing legislation required.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 36700 - 38700 ÂŁ per year.
Contract terms
- Starting salary: PO2 (£42,771 – £45,750)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Fixed term contract (until 4th July 2027)
- Closing date: Sunday, 15th February 2026 at 23:59
- Expected interview date: W/C 2nd March 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
As a Housing Needs Officer, you’ll provide high‑quality advice and support to households in housing need, focusing on preventing and relieving homelessness. You’ll manage a varied caseload, carry out assessments in line with legislation, develop personalised housing plans, and work creatively with customers, landlords, and partners to secure positive outcomes. Your work will play a key role in supporting residents to access sustainable housing options.
About the team
You’ll join the Housing Demand Service within Adults, Health and Housing, working alongside experienced colleagues committed to reducing homelessness across the borough. The team works collaboratively with landlords, supported housing providers, statutory services, and community organisations to deliver effective housing solutions and ensure a joined‑up approach for residents.
About you
You’ll bring strong customer‑focused skills, the ability to build trust, and confidence in giving clear housing advice. You’re organised, empathetic, and able to manage complex cases while working under pressure. Awareness of welfare benefits and housing legislation is essential, along with good communication skills, problem‑solving abilities, and a positive, adaptable approach to supporting people in challenging situations.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days +
Housing Needs Officer in London employer: Haringey Jobs London
Contact Detail:
Haringey Jobs London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Needs Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for your interview by researching Haringey Council and understanding their values. Be ready to discuss how your skills align with their mission of supporting residents and reducing homelessness. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. Use real-life examples from your experience to demonstrate your skills and adaptability in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Haringey and making a difference in the community.
We think you need these skills to ace Housing Needs Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Needs Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Focus: Since this role is all about supporting households in need, let us know about your customer-focused skills. Share examples of how you've built trust and provided clear advice in previous roles.
Demonstrate Your Problem-Solving Skills: We love a good problem-solver! Use your application to illustrate how you've tackled complex cases in the past. This will show us that you're ready to handle the challenges that come with the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by residents.
✨Show Your Empathy
As a Housing Needs Officer, you'll be dealing with people in tough situations. Prepare examples of how you've supported individuals or families in need before. This will demonstrate your customer-focused skills and ability to build trust.
✨Be Organised
Since you'll be managing a varied caseload, it’s crucial to showcase your organisational skills. Bring along a planner or notes that outline how you prioritise tasks and manage your time effectively, especially under pressure.
✨Collaborate and Communicate
Highlight your experience working with different stakeholders, like landlords and community organisations. Be ready to discuss how you’ve successfully collaborated in the past to achieve positive outcomes for clients, as teamwork is key in this role.
