At a Glance
- Tasks: Be the first point of contact for residents, providing support and resolving enquiries.
- Company: Join Haringey Council, a vibrant community-focused organisation in a diverse borough.
- Benefits: Enjoy 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 40182 - 42060 £ per year.
Contract terms:
- Starting salary: PO1 (£40,182 – £42,060)
- Work location: Wood Green Library, 187 High Road, London, N22 6DS
- Hours per week: 36 per week
- Contract type: Fixed term contract (18 months from start date)
- Closing date: Sunday, 19th July 2026 at 23:59
- Expected interview date: W/c 3rd August 2026
About Haringey:
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role:
Are you passionate about helping people and making a difference in your community? As a Frontline Officer, you will be the first point of contact for residents, customers and partners, providing a professional, responsive and customer‑focused service. You’ll handle a variety of enquiries, support individuals to access the right services, resolve issues efficiently and ensure every interaction delivers a positive experience. This is a rewarding opportunity for someone who enjoys problem‑solving, communicating with diverse audiences and working in a fast‑paced environment.
About the team:
You’ll join a dedicated and supportive team committed to delivering excellent frontline services. Working collaboratively with colleagues across multiple departments, the team takes pride in helping customers, sharing knowledge and continuously improving the service they provide. With a strong focus on teamwork, respect and customer satisfaction, this is an environment where your contribution is valued and where you can develop your skills while making a genuine impact every day.
About you:
We’re looking for a confident and proactive individual with excellent communication and customer service skills. You’ll be organised, adaptable and able to manage competing priorities while maintaining a positive and professional approach. Experience of working with customers, handling enquiries and using digital systems would be beneficial, but most importantly you will have a genuine commitment to helping people, a willingness to learn and the ability to build effective relationships with colleagues and customers alike.
Working for Haringey:
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Frontline Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Haringey Jobs London
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Haringey Jobs London.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Haringey Jobs London that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
