At a Glance
- Tasks: Manage customer feedback and complaints to improve housing services.
- Company: Join Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Dynamic team environment with a commitment to continuous learning and improvement.
- Why this job: Make a real difference in residents' lives by ensuring their voices are heard.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 38256 - 39276 £ per year.
Contract Terms
- Starting salary: S01 (£38,256 – £39,276)
- Contract type: FTC – 12 Months
- Hours per week: 36 per week, Hybrid
- Closing date: 12th July 2026
- Interviews: Week Commencing 20th July 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
We are seeking a proactive and customer‑focused Feedback Officer to join our Housing Repairs Service, playing a key role in delivering a high‑quality feedback and complaints function. In this position, you will manage a diverse caseload of customer and stakeholder feedback, including complaints, compliments, service enquiries and Housing Ombudsman cases. You’ll be responsible for investigating issues thoroughly, producing clear and empathetic responses, ensuring all cases are resolved in line with service standards, policies and statutory requirements. Beyond case handling, you will contribute to continuous service improvement by analysing feedback trends, identifying recurring issues and supporting the development of practical solutions. You will also ensure compliance with relevant legislation and policies, including Freedom of Information (FOI), Data Protection and corporate information governance requirements. This is an excellent opportunity to make a tangible difference to residents’ experiences by ensuring their voices are heard and acted upon.
About the Team
You will join a dedicated Customer Relations team within the Housing Repairs Service, committed to delivering transparent, responsive and resident‑focused services. The team is responsible for managing a wide range of feedback from residents, councillors, contractors, and external partners, including the Housing Ombudsman. Working collaboratively across services, you will help ensure feedback is not only resolved effectively but also used to improve outcomes for residents. This is a fast‑paced but supportive environment, where teamwork, accountability and continuous learning are highly valued, and where high standards of customer care are central to everything we do.
About You
- You are a confident, organised, and resilient professional with a passion for delivering excellent customer service.
- You approach sensitive and complex situations with empathy and professionalism, maintaining a calm and solution‑focused mindset.
- With strong attention to detail and a commitment to quality, you take pride in producing accurate, timely and meaningful responses.
- You are equally comfortable working independently or as part of a team and you are motivated by the opportunity to improve services and outcomes for residents.
- Experience handling, investigating and resolving complaints from a range of stakeholders.
- Ability to manage a complex and varied workload, meeting tight deadlines and performance targets.
- Strong written and verbal communication skills, with the ability to tailor responses clearly and effectively.
- Excellent customer service skills, with a sensitive and professional approach.
- Experience of logging, tracking and monitoring cases to ensure timely resolution.
- Ability to analyse feedback data and produce insights to support service improvements.
- Knowledge or experience of FOI, Data Protection and complaints handling frameworks.
- Ability to work both independently and collaboratively in a fast‑paced, dynamic environment.
- Experience working in a public sector or housing environment.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Feedback Officer in London employer: Haringey Jobs London
Haringey Council is an exceptional employer that champions a diverse and inclusive workplace culture, where every employee is valued and empowered to excel. With a strong commitment to community-focused values, employees enjoy generous benefits including 31 days of leave plus bank holidays, hybrid working options, and robust health and wellbeing support, all while making a meaningful impact in the vibrant and creative borough of Haringey.
StudySmarter Expert Advice🤫
We think this is how you could land Feedback Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Jobs London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Jobs London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Feedback Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Jobs London:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Jobs London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Jobs London!
How to prepare for a job interview at Haringey Jobs London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
