At a Glance
- Tasks: Assess Housing Benefit and Council Tax Reduction for residents needing financial support.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: 29 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
- Why this job: Make a real impact on residents' lives while developing your skills in a fast-paced environment.
- Qualifications: Experience in Housing Benefits and strong numeracy skills are essential.
The predicted salary is between 35520 - 36585 € per year.
Contract Terms: Grade: SC6 Salary: £35,520 – £36,585 per annum Location: Hybrid working Contract Type: FTC – 2 Years (36 Hours per week) Closing Date: Sunday, 7th June 2026 Interview Date: Week commencing 11th June 2026 (TBC)
About the Role
We’re looking for an experienced Benefits Officer to join our Housing Benefit Team, playing a key role in providing a high‑quality service to residents who need financial assistance with their rental liability and Council Tax. In this role, you’ll be responsible for accurately assessing Housing Benefit, Council Tax Reduction and Crisis Resilience Fund, ensuring timely and compliant decision‑making. You will manage a varied caseload, applying your knowledge of Housing Benefit legislation – including other Welfare Benefits – to deliver high‑quality assessments. Attention to detail, strong numeracy skills and the ability to interpret complex information are essential, alongside a commitment to delivering a responsive and customer‑focused service.
About the Team
The primary focus of the Benefits Service is the administration of Housing Benefit and the Council Tax Reduction Scheme. The service also deals with the Crisis Resilience Fund, Housing Support Fund and Financial Support. It’s a fast‑paced, supportive environment where teamwork, knowledge sharing, and a strong sense of purpose are at the heart of everything we do.
About You
You are an experienced Housing Benefits and Council Tax Reduction Assessment Officer with a strong understanding of current legislations and processes. Ideally, you will have hands‑on experience using benefits systems such as NEC. You’re confident handling complex cases and sensitive situations, bringing a customer‑focused approach and a commitment to delivering accurate, high‑quality outcomes. Highly organised and adaptable, you thrive in a fast‑paced environment and are motivated by making a tangible difference to residents’ lives.
Key Qualifications and Skills
- Knowledge of Housing Benefit and Council Tax Reduction scheme.
- Excellent written and verbal communication skills; able to manage workload.
- Ability to work accurately to tight deadlines, independently and as part of a team.
- Ability to keep up to date with relevant legislative changes.
- Conscientious attitude and attention to detail.
- Ability to remain calm and focused under pressure.
- Enthusiastic about delivering results.
- Flexible approach to work to accommodate changing priorities.
- Ability to consider and make recommendations on backdating benefit claims.
- Ability to deliver to agreed deadlines and manage conflicting priorities.
- Problem‑solving and decision‑making skills.
- Strong numeracy skills with excellent accuracy.
- Experience using benefits systems, ideally NEC (or similar).
- Ability to manage and prioritise a busy and varied caseload effectively.
- Strong customer focus, with experience supporting vulnerable residents.
Working for Haringey
Our benefits package includes a leave entitlement of 29 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture.
Benefits Officer in London employer: Haringey Jobs London
Haringey is an excellent employer for a Benefits Officer, offering a supportive and dynamic work environment where teamwork and knowledge sharing are paramount. With a generous benefits package that includes 29 days of leave plus bank holidays, health and wellbeing support, and opportunities for hybrid working, employees can enjoy a healthy work-life balance while making a meaningful impact in the community. The commitment to employee growth and development ensures that you will thrive in your role, contributing to the lives of residents who rely on essential financial assistance.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Housing Benefit legislation and be ready to discuss how you've handled complex cases in the past. We want to see your problem-solving skills in action, so think of examples that showcase your expertise.
✨Tip Number 3
Show off your customer focus! During interviews, highlight your experience supporting vulnerable residents and how you've delivered high-quality outcomes. We love candidates who are passionate about making a difference in people's lives.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our mission of providing excellent service to residents.
We think you need these skills to ace Benefits Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Housing Benefit and Council Tax Reduction. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your documents before hitting send.
Demonstrate Your Customer Focus:In your application, share examples of how you've supported vulnerable residents in the past. We love seeing candidates who are passionate about making a difference, so let us know how you’ve gone above and beyond for customers!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can consider you for the Benefits Officer role!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Legislation
Make sure you brush up on the latest Housing Benefit and Council Tax Reduction legislation before your interview. Being able to discuss recent changes or updates will show that you're not only knowledgeable but also proactive about staying informed.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully supported vulnerable residents in the past. Highlighting your customer-focused approach will demonstrate your commitment to delivering high-quality outcomes, which is crucial for this role.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've had to handle complex cases or sensitive situations. Be ready to explain your thought process and how you arrived at your decisions, as this will showcase your ability to remain calm and focused under pressure.
✨Be Organised and Adaptable
Since the role involves managing a varied caseload, it’s important to convey your organisational skills. Share strategies you use to prioritise tasks and adapt to changing priorities, as this will highlight your ability to thrive in a fast-paced environment.
