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- Tasks: Lead and manage teams to optimise housing income and ensure effective arrears management.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: Up to 31 days leave, hybrid working, health support, and a generous pension scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in housing income management and strong people management skills.
- Other info: Join a dynamic team committed to positive change and community impact.
The predicted salary is between 46000 - 58000 ÂŁ per year.
Contract Type: Full-Time, 12 Month FTC
Salary: PO6 £54,267 – £57,402 per annum
Interview: w/c 26th January 2026
Closing Date: Sunday 11th January 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
This is a senior lead role managing up to 5 teams across various tenure types. The Income management service has been through a period of growth embracing changes to systems, resources and teams. We currently have a contract with a third‑party provider to help manage our arrears caseloads and there is a strong emphasis on performance. The role requires good working knowledge of housing rental income and arrears management across various tenures and collaboration with key internal and external stakeholders with a keen eye on customer focus. The Income Management service is responsible for the collection of all housing related income streams across various tenures. We have been on an improvement journey over the past few years and have made significant progress. There are three key arms of the service; Income Management, Housing Income Maximisation and Rent Accounts. Metered heat billing and collection has been introduced and this role sits within the Income Management team and reports directly into the Head of Income Management.
About you
- You will be a proactive, well organised and a great communicator ensuring the council is delivering against its priorities in income management and tenancy sustainment.
- You will be a dynamic and experienced people manager who can demonstrate collaborative working, managing change and delivering positive outcomes.
- You will be aware of upcoming Ofgem’s regulations in relation to heat networks and be experienced in contract management.
- Have the ability to write reports presenting realistic options for consideration to senior management.
- Have experience of working in a challenging performance management culture and achieving results.
- Work at pace and deliver on priorities set by the head of income management.
- Have detailed housing, welfare benefits knowledge to maximise incomes.
- Be willing to attend our offices 3 days per week.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact ResourcingHub@haringey.gov.uk.
Income Management Manager employer: Haringey Jobs London
Contact Detail:
Haringey Jobs London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Manager
✨Tip Number 1
Get to know the company culture! Haringey is all about creativity and community, so show us how you embody those values in your interviews. Research their recent projects or initiatives and be ready to chat about how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about your experience in income management and how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Management Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Income Management Manager role. Highlight your knowledge of housing rental income and your experience in managing teams, as these are key aspects of the job.
Showcase Your Communication Skills: As a great communicator, it's essential to demonstrate this in your written application. Use clear and concise language, and make sure to articulate how you've successfully collaborated with stakeholders in the past.
Highlight Your Achievements: Don’t just list your responsibilities; showcase your achievements! Provide examples of how you’ve managed change and delivered positive outcomes in previous roles, especially in challenging performance management cultures.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you brush up on your knowledge of housing rental income and arrears management. Familiarise yourself with the latest Ofgem regulations related to heat networks, as this will show that you're proactive and well-informed.
✨Showcase Your Leadership Skills
As a potential Income Management Manager, you'll need to demonstrate your experience in managing teams and driving performance. Prepare examples of how you've successfully led teams through change and achieved positive outcomes in previous roles.
✨Be Customer-Focused
Haringey values a keen eye on customer focus. Think about how you've prioritised customer needs in your past roles and be ready to discuss specific instances where you've made a difference for clients or stakeholders.
✨Prepare for Performance Management Questions
Expect questions about working in a challenging performance management culture. Reflect on your experiences and be ready to share how you've met targets and improved processes, showcasing your ability to work at pace and deliver results.
