At a Glance
- Tasks: Support residents in improving financial resilience and independence through tailored advice and guidance.
- Company: Join Haringey Council, a vibrant community-focused organisation making a real difference.
- Benefits: Enjoy up to 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a diverse team dedicated to creating inclusive services for all residents.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-facing roles and a passion for financial wellbeing are essential.
The predicted salary is between 40182 - 42060 € per year.
Contract Terms
- Starting salary: PO1 (£40,182 – £42,060)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Working Hours: Full time, 36 hours per week
- Contract type: FTC – 2 Years
- Closing date: 31st May 2026
- Interviews: w/c 15th June 2026 (TBC)
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
As a Financial Support Team Officer, you will play a vital role in supporting residents to improve their financial resilience and move towards greater independence. Working directly with individuals and families, you will provide practical advice, guidance and tailored interventions to help maximise income, reduce financial hardship, and address wider challenges impacting wellbeing. You will engage residents through a mix of face‑to‑face appointments in community settings (such as libraries and resource centres) and telephone‑based support, delivering a responsive and accessible service. The role requires you to assess needs holistically, identify barriers, and provide solution‑focused support using a strengths‑based approach. A core part of the role is making effective use of signposting and warm referrals, actively connecting residents with internal services and external partners to ensure they receive the right support at the right time. You will manage a varied caseload, supporting residents with differing levels of need – from those requiring more intensive interventions to those progressing towards self‑reliance.
About the Team
The Financial Support Team sits within Revenues, Benefits and Debt and is dedicated to delivering high‑quality, resident‑focused services that improve financial wellbeing across the borough. The team works closely with a wide range of internal services – including Housing, Welfare, Customer Services, and Libraries – as well as external partners such as the voluntary and community sector, to ensure a joined‑up and holistic approach to support.
About You
We are looking for a motivated, organised, and compassionate individual who is passionate about supporting residents to improve their financial wellbeing and achieve greater independence. You will bring:
- Experience working in a frontline, customer‑facing or advice role, ideally within a local authority, housing, welfare or voluntary sector setting
- A strong understanding of financial inclusion, welfare support or income maximisation approaches
- The ability to manage a caseload effectively, prioritising work and delivering timely, high‑quality outcomes in a fast‑paced environment
- Experience of providing holistic, strengths‑based support, considering the wider needs and circumstances of individuals and families
- Excellent communication and interpersonal skills, with the ability to build trust and engage residents empathetically both face‑to‑face and over the phone
- Confidence in assessing needs, identifying barriers, and delivering practical, solution‑focused interventions, including effective signposting and partnership working
- Strong IT and administrative skills, with the ability to maintain accurate records and use systems to support case management and performance tracking
You will also be someone who thrives in a collaborative environment, can respond calmly to challenging situations, and is committed to delivering inclusive, resident‑centred services that make a real difference.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact ResourcingHub@haringey.gov.uk
Financial Support Team Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer that champions a diverse and inclusive workplace culture, where every employee is valued and empowered to excel. Located in the vibrant borough of Haringey, employees benefit from a supportive environment that prioritises community engagement and personal growth, alongside a generous benefits package including up to 31 days of leave, health and wellbeing support, and opportunities for hybrid working. Join us in making a meaningful impact on residents' lives while being part of a team that embodies creativity, collaboration, and courage.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Support Team Officer
✨Tip Number 1
Get to know the company culture! Haringey is all about community and creativity, so show us how you embody those values in your interactions. Research the borough and its initiatives to bring that local flavour into your conversations.
✨Tip Number 2
Practice your communication skills! As a Financial Support Team Officer, you'll need to engage with residents empathetically. Role-play common scenarios with friends or family to build your confidence in delivering practical advice.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to get insights into the role and team dynamics. This can give you an edge during interviews and help you make valuable connections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Haringey team and making a difference in the community.
We think you need these skills to ace Financial Support Team Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Financial Support Team Officer role. Highlight your understanding of financial inclusion and your experience in customer-facing roles.
Showcase Your Compassion:Since this role is all about supporting residents, let your empathy shine through in your written application. Share examples of how you've helped others in challenging situations, demonstrating your commitment to making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring that your key points about your skills and experiences stand out. We want to see your strengths without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haringey Jobs London
✨Know Your Stuff
Make sure you brush up on your knowledge of financial inclusion and welfare support. Understand the key challenges residents face and be ready to discuss how you can help them improve their financial resilience.
✨Show Your Empathy
This role is all about connecting with people. Prepare examples of how you've built trust and engaged with individuals in previous roles. Highlight your ability to provide compassionate, solution-focused support.
✨Demonstrate Your Organisational Skills
Managing a varied caseload is crucial. Be ready to talk about how you prioritise tasks and deliver high-quality outcomes in a fast-paced environment. Share specific strategies you've used to stay organised.
✨Be Collaborative
Haringey values teamwork, so think about times you've worked effectively with others. Discuss your experience in partnership working and how you’ve successfully connected residents with internal services and external partners.
