At a Glance
- Tasks: Manage customer feedback and complaints to improve housing services.
- Company: Join Haringey Council, a vibrant and community-focused organisation.
- Benefits: 31 days leave, hybrid work options, health support, and a generous pension scheme.
- Other info: Dynamic team environment with a commitment to continuous learning and improvement.
- Why this job: Make a real difference in residents' lives by ensuring their voices are heard.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 38256 - 39276 £ per year.
Contract Terms
- Starting salary: S01 (£38,256 – £39,276)
- Contract type: FTC – 12 Months
- Hours per week: 36 per week, Hybrid
- Closing date: 12th July 2026
- Interviews: Week Commencing 20th July 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
We are seeking a proactive and customer‑focused Feedback Officer to join our Housing Repairs Service, playing a key role in delivering a high‑quality feedback and complaints function. In this position, you will manage a diverse caseload of customer and stakeholder feedback, including complaints, compliments, service enquiries and Housing Ombudsman cases. You’ll be responsible for investigating issues thoroughly, producing clear and empathetic responses, ensuring all cases are resolved in line with service standards, policies and statutory requirements. Beyond case handling, you will contribute to continuous service improvement by analysing feedback trends, identifying recurring issues and supporting the development of practical solutions. You will also ensure compliance with relevant legislation and policies, including Freedom of Information (FOI), Data Protection and corporate information governance requirements. This is an excellent opportunity to make a tangible difference to residents’ experiences by ensuring their voices are heard and acted upon.
About the Team
You will join a dedicated Customer Relations team within the Housing Repairs Service, committed to delivering transparent, responsive and resident‑focused services. The team is responsible for managing a wide range of feedback from residents, councillors, contractors, and external partners, including the Housing Ombudsman. Working collaboratively across services, you will help ensure feedback is not only resolved effectively but also used to improve outcomes for residents. This is a fast‑paced but supportive environment, where teamwork, accountability and continuous learning are highly valued, and where high standards of customer care are central to everything we do.
About You
- You are a confident, organised, and resilient professional with a passion for delivering excellent customer service.
- You approach sensitive and complex situations with empathy and professionalism, maintaining a calm and solution‑focused mindset.
- With strong attention to detail and a commitment to quality, you take pride in producing accurate, timely and meaningful responses.
- You are equally comfortable working independently or as part of a team and you are motivated by the opportunity to improve services and outcomes for residents.
- Experience handling, investigating and resolving complaints from a range of stakeholders.
- Ability to manage a complex and varied workload, meeting tight deadlines and performance targets.
- Strong written and verbal communication skills, with the ability to tailor responses clearly and effectively.
- Excellent customer service skills, with a sensitive and professional approach.
- Experience of logging, tracking and monitoring cases to ensure timely resolution.
- Ability to analyse feedback data and produce insights to support service improvements.
- Knowledge or experience of FOI, Data Protection and complaints handling frameworks.
- Ability to work both independently and collaboratively in a fast‑paced, dynamic environment.
- Experience working in a public sector or housing environment.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Feedback Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer that champions a diverse and inclusive workplace culture, where every employee is valued and empowered to excel. With a strong commitment to community-focused values, staff enjoy generous benefits including 31 days of leave plus bank holidays, hybrid working options, and robust health and wellbeing support, all while making a meaningful impact in the vibrant 'rebel borough' of Haringey. Join us to be part of a dedicated team that prioritises collaboration, creativity, and continuous improvement in serving our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Feedback Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Haringey Jobs London, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Haringey Jobs London and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Feedback Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Haringey Jobs London and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Haringey Jobs London
✨Get to Know Public Sector Values
Before your interview with Haringey Jobs London, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Haringey Jobs London.
