At a Glance
- Tasks: Lead daily operations at a busy leisure centre, ensuring safety and excellent customer service.
- Company: Join Haringey Council, a vibrant community-focused organisation in the heart of London.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Be part of a diverse team dedicated to promoting health and wellbeing.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Experience in leisure or customer service, with strong health and safety knowledge.
The predicted salary is between 32535 - 33987 € per year.
Contract terms
- Starting salary: SC5 (£32,535 – £33,987)
- Work location: Tottenham Green Leisure, 1 Philip Lane, London, N15 4JA
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 7th June 2026 at 23:59
- Expected interview date: W/c 22nd June 2026
About the role
As a Duty Manager at Tottenham Green Leisure Centre, you will take the lead in the day‑to‑day operation of a busy, community‑focused facility. You will oversee shifts, ensuring the centre runs safely, efficiently and to a high standard, including opening and closing the building, supervising staff and managing operations on the ground. You will play a key role in maintaining health and safety standards, carrying out checks, monitoring cleaning and reporting issues, while also stepping in to support lifeguarding and front‑line operations when required. This is a hands‑on role where you will lead by example, respond to incidents, support customer needs and help deliver an excellent leisure experience for all users.
About the team
You will be part of Haringey’s Leisure Services within the Environment and Resident Experience directorate, working alongside a team of Duty Managers, Recreation Assistants and customer service colleagues. The team is focused on delivering high‑quality, inclusive services that support health, wellbeing and community engagement. You will work collaboratively with operational and back‑office teams to promote services, resolve issues and enhance customer experience, in a fast‑paced environment that operates seven days a week, including evenings and weekends.
About you
You will be a proactive and reliable individual with experience in a leisure, sport or customer‑focused environment, and a strong understanding of health and safety requirements. You will hold (or be willing to maintain) relevant qualifications such as NPLQ and First Aid, and be confident supervising staff and supporting service delivery. With excellent communication skills and a customer‑focused mindset, you can build positive relationships with a diverse range of users while remaining calm and professional under pressure. Flexible and team‑oriented, you are motivated to deliver high standards and contribute to the smooth running and success of the centre.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk.
Duty Manager – Tottenham Green Leisure Centre employer: Haringey Jobs London
Haringey Council is an exceptional employer, offering a vibrant work culture that champions creativity, community engagement, and inclusivity. As a Duty Manager at Tottenham Green Leisure Centre, you will benefit from a supportive environment that values your contributions, alongside a generous benefits package including 31 days of leave, health and wellbeing support, and opportunities for professional growth. Join us in making a meaningful impact in the 'rebel borough' of Haringey, where your efforts will help enhance the lives of our diverse residents.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Tottenham Green Leisure Centre
✨Tip Number 1
Get to know the company culture! Research Haringey and its values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their community-focused vibe.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you make a memorable impression when you apply through our website.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership and problem-solving skills. This will help you shine during the interview and demonstrate your hands-on approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager – Tottenham Green Leisure Centre
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about community engagement and delivering excellent leisure experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in leisure or customer-focused environments. We love seeing how your skills align with our values of caring, creativity, and collaboration.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without any fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Haringey Jobs London
✨Know the Centre Inside Out
Before your interview, take some time to research Tottenham Green Leisure Centre. Familiarise yourself with its facilities, services, and community initiatives. This will not only show your genuine interest but also help you answer questions about how you can contribute to the centre's success.
✨Emphasise Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate staff and ensure a safe, efficient environment for all users.
✨Showcase Your Customer Focus
Haringey values a customer-focused mindset. Be ready to discuss how you've handled customer complaints or enhanced user experiences in previous roles. Share specific instances where your actions led to positive outcomes for customers.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you would handle emergencies or ensure compliance with safety standards at the leisure centre.
