At a Glance
- Tasks: Welcome residents and visitors, ensuring a safe and secure environment.
- Company: Join Haringey, a vibrant borough known for its creativity and community spirit.
- Benefits: Enjoy 31 days of leave, hybrid working options, and health support.
- Other info: Flexible hours required; applications may close early if enough candidates apply.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: Experience with the public and strong interpersonal skills are essential.
The predicted salary is between 27729 - 28125 £ per year.
Contract terms
Starting salary: SC4 (£30,288 – £31,611)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (12 months from start date)
Closing date: Sunday, 28th June 2026 at 23:59
Expected interview date: Wednesday 8th July 2026
If you are intending on going for a secondment opportunity, please insure you had notified your line manager/head of service to seek approval
About the role
We’re looking for a proactive and customer‑focused Concierge Officer to provide a welcoming and secure reception service for residents and visitors. You’ll act as the main point of contact, ensuring the smooth day‑to‑day running of the building, including monitoring access, managing visitor entry, and maintaining the safety and cleanliness of communal areas. The role also involves responding to emergencies, logging repairs, supporting residents with queries, and liaising with internal teams to resolve issues efficiently.
About the team
You’ll be part of the Estates and Neighbourhoods service within Housing and Building Safety, working closely with the Concierge Manager and Housing teams. The team is committed to creating safe, well‑maintained, and inclusive communities for residents. Collaboration is key, and you’ll frequently interact with colleagues, residents, contractors, and external agencies to deliver a high‑quality housing service and ensure residents feel supported and secure in their homes.
About you
You’re a confident communicator with strong interpersonal skills and a genuine passion for helping people. With experience working with the public—ideally in a reception, housing, or security environment—you’re organised, adaptable, and able to work independently, often during shift or unsocial hours. You’ll be comfortable using IT systems, handling a varied workload, and dealing calmly with challenging situations, including emergencies or anti‑social behaviour. A commitment to equality, excellent customer service, and community wellbeing is essential for this role.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Concierge Officer employer: Haringey Jobs London
Haringey Council is an exceptional employer, offering a vibrant work culture that values creativity, community, and collaboration. With a commitment to employee growth and a comprehensive benefits package including generous leave, health support, and a local government pension scheme, Haringey provides a supportive environment for its staff. Working in the heart of Wood Green, you'll be part of a diverse team dedicated to making a meaningful impact in the lives of residents and celebrating the unique spirit of the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer
✨Tip Number 1
Familiarise yourself with Haringey Council's values and mission. Understanding their commitment to community, creativity, and collaboration will help you align your responses during the interview, showcasing how you embody these principles.
✨Tip Number 2
Highlight your experience in customer service and security. Be prepared to share specific examples of how you've successfully managed interactions with the public, especially in challenging situations, as this role requires strong interpersonal skills.
✨Tip Number 3
Demonstrate your flexibility and willingness to work during anti-social hours. Prepare to discuss your availability and any previous experiences where you adapted to changing schedules or worked outside of typical hours.
✨Tip Number 4
Research common security protocols and practices, particularly related to CCTV monitoring. Being knowledgeable about security measures will not only impress your interviewers but also show that you're proactive about ensuring safety in the role.
We think you need these skills to ace Concierge Officer
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Concierge Officer position. Tailor your application to highlight how your skills and experiences align with what Haringey Council is looking for.
Highlight Relevant Experience:Emphasise any previous experience you have working directly with the public, especially in roles that required strong interpersonal skills. Mention any background in security or monitoring CCTV, as this will be valuable for the role.
Showcase Your Values:Haringey Council values Caring, Creative, Courageous, Collaborative, and Community-focused attitudes. Make sure to incorporate these values into your application, demonstrating how you embody them in your work.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in customer service.
How to prepare for a job interview at Haringey Jobs London
✨Showcase Your Interpersonal Skills
As a Concierge Officer, strong interpersonal skills are crucial. During the interview, be sure to highlight your experience working with the public and how you build rapport with residents and colleagues. Share specific examples of how you've handled challenging situations with a polite and helpful approach.
✨Demonstrate Your Proactive Attitude
This role requires a proactive mindset, especially in ensuring the safety and security of the building. Discuss instances where you've taken initiative in previous roles, whether it was monitoring security systems or assisting visitors effectively. This will show your commitment to maintaining a safe environment.
✨Familiarise Yourself with Haringey's Values
Haringey Council values Caring, Creative, Courageous, Collaborative, and Community-focused attitudes. Research these values and think about how your personal values align with them. Be prepared to discuss how you embody these principles in your work, as this will resonate well with the interviewers.
✨Prepare for Flexibility Questions
Given the nature of the role, flexibility is key. Be ready to discuss your availability and willingness to work during anti-social hours. You might also want to share any past experiences where you had to adapt your schedule to meet the needs of your team or organisation.
