Integrated Neighbourhood Team Manager (East or Central)

The post holder will support the Haringey Proactive Service Manager in the development and delivery of the MACCT at a neighbourhood level, through strategic, operational and financial management support. The post holder will also collaborate with the clinical leads, administrative staff, partners at neighbourhood level and the Proactive Care Service Manager.

Main duties of the job

This is a new role in a developing neighbourhood model and will require flexibility from the post holder to actively feed into the developing neighbourhood team and ways of working to deliver on the below:

• To improve outcomes for our most complex residents.
• To ensure the development, provision, and maintenance of high quality efficient and effective services.
• To collaborate with partners and multi-agency stakeholders to maintain relationships and ensure integrated working.
• To support the Proactive Service Manager in providing matrix management in the Multi-agency Team through supervision, maintaining relationships with partners and organisational leads to support delivery of an integrated health service at a neighbourhood level and build strong working relationships to support good integration across partners.
• Demonstrable experience managing and influencing senior clinical leaders across multiple organisations, with the ability to balance professional autonomy, differing governance arrangements and organisational priorities to deliver integrated neighbourhood-based care.
• To support staff wellbeing through shaping processes and policies.

About us

Whittington Health NHS Trust and the Haringey GP Federation have a strong and established history of working together to improve health outcomes for Haringey's diverse communities. Serving some of the most deprived areas in the country, we draw on complementary strengths, deep local insight and a shared commitment to delivering high quality, equitable care.

As two of Haringey's integrators, we work in partnership with the London Borough of Haringey to lead the development and delivery of the borough's neighbourhood health model, recognised for its collaborative and innovative approach. As integrators, we act as enabling organisations responsible for supporting and scaling integrated, place-based delivery of neighbourhood services.

A leading example of this integrated approach is the Multi-Agency Care and Coordination Team (MACCT), one of North London's earliest neighbourhood-based care models. Bringing together professionals from health, social care and the voluntary sector to support adults with frailty or complex needs, MACCT is widely recognised as the model on which the Integrated Neighbourhood Team (INT) can be built, demonstrating what truly joined-up, preventative and person-centred neighbourhood care can achieve.

These posts are funded for one year through neighbourhood testbed funding, providing an opportunity to build on the MACC model and support the development of a model Integrated Neighbourhood Team (INT).

Job responsibilities

Staff Management

• Reporting to the Haringey Proactive Care Service Manager. The post holder will provide operational management and leadership for the Haringey Multi Agency Care and Coordination Team at their neighbourhood level (East or Central Haringey).
• To recruit and develop competent, committed clinical, non-clinical and admin staff and to ensure that the appropriate levels of skill mix of staff are deployed to meet the needs of the service now and in the future.
• To provide a framework within which individual members of staff are clear about their responsibilities and accountability and are involved in decision-making on the effective use of resources.
• To ensure that all staff within the Haringey Multi-agency Care and Coordination Team are appraised by the substantive employing agency, complete their mandatory training and that education and development programmes are in place, empowering staff to fulfil their potential and maximise their contribution to the service.
• To ensure compliance with all Trust Human Resource Policies.
• To ensure that staff within Haringey Proactive Care have regular feedback about their performance and have agreed, and have active, personal development plans in place that meet their personal as well as ACS and Trust objectives and the ICB KPIs. All staff has an agreed job plan that is consistent with their grade and specialty.
• To consistently review and develop staff within the Multi-Agency Care and Coordination Team and identify new ways of working to ensure services are patient-focused and outcomes improved.
• To develop effective workforce planning strategies including the undertaking of multi-professional re-profiling and a review of recruitment and retention procedures.
• To ensure compliance of the Trust's complaints procedure and to coordinate the response to all complaints relating to Haringey Proactive Care ensuring that lessons are learned and good practice shared across the Trust and partner organisations.
• To manage sickness absence within agreed targets and to ensure accurate records are kept in line with Trust policy.

Managing/Modernising Services

• To ensure all systems, policies, and processes within Haringey Proactive Care are patient-centred and in accordance with organisational and national objectives.
• To achieve Trust-wide and service goals and objectives, involving established partner organisations within the overall performance and reporting as required.
• To be responsible for the effective and efficient use of all resources within Haringey Proactive Care with regular stock takes and reviews of products ordered.
• To provide managerial leadership to ensure that all resources are managed within the available and agreed financial budgets, ensuring adequate control of human and/or financial resources.
• To be responsible for driving costs down and improving productivity within Haringey Proactive Care.
• To identify and facilitate the delivery of CIPs schemes to ensure that financial targets are delivered.
• To participate in the development and implementation of the Trust's business plan, ensuring that Haringey Proactive Care Service Development Plans are supportive of the strategic long and short-term objectives of the Trust and those of partner agencies.
• To work closely with the Adult Community Services and other Partner agencies management teams to ensure the corporate goals are achieved and that the service contributes to the goals of partner organisations.
• To agree service level agreements with the local Commissioners and Partner Agencies in respect of the provision of high-quality services to ensure that objectives are fulfilled, and high professional standards are maintained.
• To be responsible for the delivery of specific service objectives and standards of Haringey Proactive Care against which performance can be measured (KPIs).
• To ensure that services are delivered to CQC standards and that clinical governance processes provide assurance to the ACS senior management team and Partner organisation.
• To work with staff to implement the Trust and Partner organisations' Clinical Strategic Direction to continuously improve the quality and timeliness of services to enhance the patients' experience, reduce waiting times and minimise inefficiencies.
• To ensure that patients are involved in the development of services to improve outcomes.
• To demonstrate the attainment of measurable quality standards (including those set by NICE) within Haringey Proactive Care benchmarking against other NHS Trusts.
• To take on the core corporate lead as required for ICAU-wide projects or work streams.
• To participate in the enactment of any external inspections of services and ensure the development of any subsequent action plan and its progress.
• To produce high-quality bids for service developments.
• To manage the implementation and further roll-out of national standards and strategies.
• To manage all risk and health and safety issues within Haringey Proactive Care.

Communication

• To ensure that service meetings are held on a regular and frequent basis to discuss and plan the business and activities of the Service(s).
• To ensure that regular meetings are held within Haringey Proactive Care and that team briefing meetings are held for all staff.
• To ensure that all staff are regularly updated about matters relating to ACS, the Trust, partner organisations and IICS.
• To contribute to communication and public relations within and external to ACS by ensuring good communication flows across all partner organisations.
• To encourage a culture of staff involvement, openness and psychological safety.
• To identify risks and potential incidents that affect business continuity and elevate to relevant members of staff as necessary.
• To deal effectively with verbal and written complaints by taking rapid action to rectify difficulties immediately wherever this is possible. To investigate and formulate responses to written complaints within Trust & partner organisations' timescales and ensure that action is taken to avoid recurrence where appropriate and learning shared and acted on. To report trends in complaints.
• To represent the MACCT at external meetings with ICB and other agencies when directed.

Contract & Activity Management

• To review the Patient Tracker Lists (PTL) and ensure all data is accurate in collaboration with administrative and clinical lead staff.
• To provide monthly performance reports to the Haringey Proactive Care Service manager and contribute to board highlight reporting and quarterly performance reviews.
• To ensure referrals are triaged within agreed timescales and support the triage by maintaining a regular slot on the triage rota.
• To ensure that performance against waiting time targets is closely monitored, and appropriate action plans are developed and agreed.
• To be responsible for the timely production of standard and ad hoc information requests to enable ACS service planning and delivery against targets and service agreement levels.
• To maintain up-to-date service information on the GP website.
• To be responsible for ensuring data quality in service areas.
• To ensure corrective action is taken where data quality problems are detected.
• To ensure that all activity within Haringey Proactive Care is recorded accurately to ensure compliance with Trust's financial priorities.

Person Specification

Qualifications

• Evidence of training and/or experience in leadership and other HR issues in an NHS setting.
• Relevant AHP or nursing Clinical Degree/Diploma with management experience in an NHS setting.
• Registration with the HCPC /NMC.
• Relevant emergency planning training courses and experience.

Knowledge and Skills

• Knowledge of a wide range of staff management practices including: Appraisal, Disciplinary process, Recruitment, performance management, redeployment and absence management.
• Comprehensive understanding of clinical risk and clinical governance principles and their application.
• High-level interpersonal skills.
• Marketing and negotiation skills.
• Ability to write reports and papers.
• Teaching/coaching/facilitation skills.
• Ability to communicate information to senior colleagues in multi-disciplinary and multi-agency forum.
• Ability to work in a high-pressure environment.
• Ability to anticipate and prioritise competing demands.
• Ability to plan, manage and deliver an agreed change programme.
• Knowledge of project and programme management.
• Analytical skills in relation to client, organisational and staffing issues.
• Ability to motivate and lead teams of staff.

Experience

• Management experience, communicating at all levels of the organisation.
• Budgetary management experience and understanding of the current NHS financial regime.
• Experience of staff management including: managing recruitment, performance monitoring, and appraisal, induction and mentoring.
• Experience of chairing meetings.
• Experience of negotiating and influencing at operational levels.
• Evidence of leading change management processes.
• Experience within the NHS.
• Involvement in strategic planning.
• Experience of bidding for short term funding streams.

Aptitude and Disposition

• Commitment to working jointly with users, practitioners and other agencies to develop high quality services.
• Flexibility and enthusiasm for working within a changing environment.
• Demonstration of leadership qualities with the motivation required for task completion.
• Demonstrate personal alignment with ICARE values.
• Demonstrate commitment to staff wellbeing.
• Demonstrate commitment to EDI in the workplace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.