At a Glance
- Tasks: Lead operational excellence and drive high-quality service delivery across Haringey GP Federation.
- Company: Join a dynamic organisation committed to improving healthcare in Haringey.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a respected team recognised for excellence in service delivery.
- Why this job: Make a real impact on community health while leading a passionate team.
- Qualifications: Senior operational leadership experience in NHS or similar environments required.
The predicted salary is between 43200 - 72000 € per year.
We are looking for an exceptional Chief Operating Officer (COO) to join Haringey GP Federation as a Board-level leader, driving operational excellence across all our services. This pivotal role will turn strategy into high-quality delivery, ensuring the Federation is a trusted NHS system partner, responsive to member practices and aligned with the NHS Long Term Plan, Integrated Care System priorities, and place-based care models.
Working closely with the CEO, senior leadership team, member practices and external partners, you will provide strong operational grip, lead complex multi-service delivery, and ensure the organisation is safe, well-governed, financially disciplined and scalable. We are seeking a leader who can hold the operational line, enable teams to thrive, foster integration, and deliver under pressure while maintaining compassion, integrity and system credibility.
Main duties of the job
The Chief Operating Officer (COO) is a Board-level executive leader, accountable for the operational performance, quality, resilience and integration of all Haringey GP Federation services. The role exists to translate strategy into consistent, high-quality delivery, ensuring the Federation operates as a credible, trusted system delivery partner within the NHS that is both responsive to member GP practices and aligned to the NHS Long Term Plan, Integrated Care System (ICS), and Neighbourhood Health models of place-based care.
Working in close partnership with the CEO & senior leadership team internally, alongside Primary Care & Place leaders and member practices externally, the COO will provide clear operational grip, lead complex multi-service delivery, and ensure the organisation is safe, well-governed, financially disciplined and scalable. This is a pivotal role for a leader who can hold the operational line, enable clinicians and teams to thrive, foster integration and deliver under pressure while maintaining compassion, integrity and system credibility.
About us
Haringey GP Federation is a dynamic and growing organisation working in partnership with GP practices across the diverse borough of Haringey, north London. Formed in 2016 by local GPs, we now work alongside over 30 practices within seven Primary Care Networks to help deliver high-quality, accessible healthcare to our local communities. Our role is to support and enable general practice by developing and delivering services that complement core GP work, creating opportunities for shared learning and innovation, and helping practices respond to the evolving needs of patients and the wider health system.
We work in close partnership with practices, clinicians and system partners to co-design services, pilot new approaches, and build capacity across primary care. Through clinical programmes, workforce development and operational support, our aim is to add value in ways that are practical, respectful and aligned with the priorities of our member practices. We’re proud of the strong relationships we’ve built across the health and care system grounded in mutual respect, shared goals, and a commitment to delivering excellent care together. Our work has been recognised nationally, including commendations at the HSJ Awards for our leadership and service delivery.
Job responsibilities
Strategic focus
The COO role is intentionally focused on four core priorities:
- Operational Grip & Assurance - Ensuring consistent delivery, performance stability, and Board confidence supported through an integrated performance report with a focus on health outcomes, inequalities, accessibility quality, patient experience and financial efficiency.
- System Integration, Co-design & Credibility - Enabling the Federation to operate effectively across organisational boundaries as a Place & System integrator through working in partnership across health, care and voluntary sector partners alongside local residents. Ensuring services are delivered through sustainable, well-designed operating models that support staff and clinicians utilising a multidisciplinary approach with robust clinical supervision and alignment to Neighbourhood Models of care and emerging Integrated Neighbourhood Teams.
- Scalable Delivery & Readiness for Growth - Building repeatable, resilient operational systems that support service mobilisation, transformation, and expansion.
Purpose
The COO holds executive accountability for operational delivery, including:
- Day-to-day performance and service delivery
- Operational quality, safety, and assurance
- Operational financial control and productivity
- System integration and escalation
The CEO retains overall accountability for organisational strategy, external positioning, and corporate leadership, delegating operational authority to the COO as appropriate.
Person Specification
Experience
- Senior executive or director-level operational leadership experience within NHS, Primary care, Community health or similarly complex, regulated environments
- Proven track record of leading multi-service, multi-site operational delivery
- Delivering performance improvement and service stability under pressure
- Operating effectively across organisational boundaries
- Experience working at Board or equivalent senior governance level
- Demonstrable experience of system working, partnership delivery, and integration
Strong understanding of
- NHS operating environment and priorities
- Integrated Care Systems and place-based delivery
- Primary care and community service models
High level of operational competence across
- Performance management
- Quality and safety
- Operational finance and productivity
Ability to use data and insight to drive improvement and assurance. Highly developed leadership, influencing, and communication skills. Ability to lead decisively through complexity, ambiguity, and change. Experience within a GP Federation, PCN, or place-based delivery model. Experience of service mobilisation, integration, or operational turnaround. Experience working within an NHS-adjacent limited company.
Practical requirements
Ability to work flexibly, including working out of contractual hours occasionally.
Personal attributes/skills
- Demonstrates compassionate, inclusive, and values-led leadership
- Operates with integrity, accountability, and transparency
- Balances pace, delivery, and safety with care and empathy
- Builds trust and credibility with clinicians, staff, and system partners
- Role-models Federation values and NHS principles
Qualifications
Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area. Formal leadership or management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Chief Operating Officer employer: Haringey GP Federation
Haringey GP Federation is an exceptional employer, offering a dynamic work environment that prioritises operational excellence and compassionate leadership. Located in the diverse borough of Haringey, north London, we foster a culture of collaboration and innovation, providing ample opportunities for professional growth and development within the NHS framework. Our commitment to supporting local GP practices and enhancing community healthcare ensures that employees are part of a meaningful mission, making a tangible impact on patient care and health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Get to know the company inside out! Research Haringey GP Federation, their values, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in operational leadership and how it aligns with the NHS Long Term Plan. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees of Haringey GP Federation on LinkedIn. They can provide insights into the company culture and what the interviewers might be looking for.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the COO role. Highlight your experience in operational leadership, especially within the NHS or similar environments. We want to see how your skills align with our mission at Haringey GP Federation!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven performance improvement and service stability. We love seeing quantifiable results that demonstrate your impact in previous roles.
Be Authentic:Let your personality shine through in your application. We value compassionate and values-led leadership, so don’t hesitate to share your approach to fostering integration and supporting teams under pressure.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for this exciting opportunity with Haringey GP Federation!
How to prepare for a job interview at Haringey GP Federation
✨Know Your Stuff
Make sure you thoroughly understand the role of a Chief Operating Officer, especially in the context of the NHS and primary care. Familiarise yourself with the NHS Long Term Plan and Integrated Care Systems. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully led teams through complex challenges. Use specific examples that demonstrate your ability to foster integration and maintain operational excellence under pressure.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or integrate services across different teams. Think about past experiences where you’ve had to make tough decisions and how you ensured quality and safety while delivering results.
✨Engage with Their Values
Haringey GP Federation values compassion, integrity, and collaboration. Be prepared to discuss how you embody these values in your work. Share stories that highlight your commitment to building trust and credibility with clinicians and staff.
