Estate Services Team Leader in Wood Green

We are seeking a proactive and motivated Estate Services Team Leader to lead a team of Estate Services Operatives responsible for delivering high-quality caretaking and cleaning services across our housing estates and supported housing schemes. In this varied role, you will plan and coordinate daily work programmes, monitor service standards, carry out estate inspections and ensure residents enjoy a clean, safe and welcoming environment. You will also oversee budgets for equipment and materials, manage contractor performance, investigate service issues and respond to customer enquiries and complaints in a professional and customer-focused manner. Based on operational needs, you may also be required to support borough-wide emergency responses and provide cover for colleagues during periods of absence., Our Housing Operations team is committed to delivering excellent estate services that make a real difference to residents' daily lives. Working closely with Neighbourhood Managers, residents, contractors and a range of council services, the team takes pride in maintaining high standards across our estates. As a Team Leader, you will play a key role in motivating staff, supporting their development, monitoring performance and fostering a culture of accountability, customer care and continuous improvement. This is an opportunity to join a collaborative team where your leadership will directly contribute to improving local communities and enhancing residents' experiences.

To be successful in this role, you will have experience supervising or managing staff, along with a strong understanding of cleaning methods, materials and equipment. You will be an excellent communicator who can build positive relationships with residents, colleagues and contractors, and who is confident producing letters, reports and other written communications. You will possess strong organisational skills, be able to prioritise workloads effectively, work independently using your own initiative and have a good working knowledge of IT systems. We are looking for someone with sound numeracy skills, a strong understanding of Health & Safety requirements, a commitment to equality, diversity and inclusion and a passion for delivering outstanding customer service. A full driving licence and access to a vehicle is essential for this role. Experience of training staff, knowledge of repairs reporting and relevant cleaning qualifications or training would be

Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

• leave entitlement of up to 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• a generous local government pension scheme
• a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.