At a Glance
- Tasks: Lead a team to deliver responsive repairs and enhance service delivery.
- Company: Join Haringey Council, a vibrant and community-focused organisation.
- Benefits: Enjoy 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a diverse team committed to excellence and community impact.
- Why this job: Make a real difference in residents' lives while driving service improvement.
- Qualifications: Experience in repairs management and strong leadership skills required.
The predicted salary is between 45750 - 49056 £ per year.
Contract Terms
- Starting salary: PO3 (£45,750 – £49,056)
- Contract type: Permanent
- Hours per week: 36 per week, On site
- Closing date: 06th September 2026
- Interviews: Week Commencing 14th September 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
We are looking for an experienced and motivated Team Manager to lead the delivery of responsive repairs across our housing portfolio. This is a key leadership role responsible for ensuring repairs are delivered safely, efficiently, and in line with service standards, legislative requirements, and customer expectations. Reporting to the Operations Manager, you will oversee a specialist repairs team, manage contractor performance, and play a pivotal role in driving service improvement and transformation. You will use technology, performance data, and customer feedback to enhance service delivery while ensuring value for money and compliance with our landlord responsibilities. This role offers the opportunity to make a tangible difference to residents by leading a service that is customer-focused, responsive, and committed to continuous improvement.
About The Team
The Responsive Repairs Service forms part of Housing Services & Building Safety and works collaboratively with operatives, contractors, coordinators, customer service teams, housing management colleagues, and senior leaders to provide an effective repairs service to residents. The team manages a mobile workforce and is responsible for ensuring repairs are scheduled, completed, and monitored effectively. Working within a culture of continuous improvement, the team focuses on delivering excellent customer outcomes, maintaining compliance, and achieving operational efficiency. As Team Manager, you will lead a team of up to 15 staff and work closely with contractors and stakeholders across the organisation to drive performance and deliver high-quality repairs services.
About You
We’re looking for a collaborative and customer-focused leader who has experience managing repairs and maintenance services and can inspire teams to achieve high standards of performance. You will be confident in managing operational performance, using data to support decision-making, and building strong relationships with colleagues, contractors, and residents. You will bring energy, resilience and a commitment to delivering excellent customer service while embracing change and continuous improvement.
You Will Bring
- Experience working within a repairs and maintenance environment.
- Experience of dynamic scheduling systems and system-generated appointment management.
- Strong leadership and people management skills with experience leading operational teams.
- Excellent communication and interpersonal skills with the ability to engage effectively with residents, colleagues, contractors, and stakeholders.
- Strong organisational skills with the ability to plan, prioritise, and manage competing demands.
- Ability to monitor performance, manage contractors, and drive service improvements.
- Strong customer focus and commitment to delivering high levels of satisfaction.
- Ability to build effective working relationships across teams and organisational boundaries.
- Good IT skills and confidence using operational systems and performance reporting tools.
- Knowledge of local authority housing services and social housing repairs operations.
- Experience gathering, analysing, and interpreting information from a range of sources to support decision-making and service improvement.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Team Manager (HRS) employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With generous leave, health support, and opportunities for hybrid working, employees can enjoy a balanced work-life dynamic while contributing to the safety and cleanliness of their neighbourhoods in vibrant Wood Green, London. The council also fosters professional growth, ensuring that team members can develop their skills and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager (HRS)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Team Manager (HRS) at Haringey Council!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Haringey Council or be willing to refer you for that Team Manager (HRS) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Haringey Council who’s on the lookout for their next Team Manager (HRS) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Team Manager (HRS) role at Haringey Council!
We think you need these skills to ace Team Manager (HRS)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Haringey Council. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Haringey Council
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Haringey Council. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
