At a Glance
- Tasks: Manage applications, resolve technical issues, and ensure seamless service delivery.
- Company: Join Haringey Council, a vibrant and inclusive workplace in a creative borough.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Diverse workforce welcomed; apply early as the advert may close sooner.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Proactive, detail-oriented, with strong organisational and problem-solving skills.
The predicted salary is between 40182 - 42060 £ per year.
Contract terms
- Starting salary: PO1 (£40,182 – £42,060)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Fixed term contract (12 months from start date)
- Closing date: Sunday, 5th July 2026 at 23:59
- Expected interview date: Wednesday 20th July 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
Step into a dynamic and rewarding opportunity where you’ll play a key part in delivering high-quality support and driving operational efficiency. In this role, you’ll be responsible for managing applications, resolving technical issues, and ensuring seamless service delivery across the organisation. You’ll have the chance to work with a variety of systems, continuously improving processes while building your expertise in a fast-paced environment.
About The Team
You’ll be joining a collaborative and supportive team that values innovation, knowledge sharing, and continuous development. The team is made up of dedicated professionals who are passionate about what they do and always willing to help each other succeed. With a strong focus on teamwork and communication, you’ll feel empowered to contribute ideas and make a real impact from day one.
About You
We’re looking for a proactive and detail-oriented individual who thrives on solving problems and delivering excellent service. You’ll bring strong organisational skills, a positive attitude, and the ability to adapt in a changing environment. Whether you’re building relationships with stakeholders or tackling technical challenges, your commitment to quality and continuous improvement will set you apart.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Service Delivery & Systems Support Officer (Fixed-Term) employer: Haringey Council
Haringey Council is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and community spirit thrive. With a strong commitment to employee development, you will have access to extensive benefits including 31 days of leave, health and wellbeing support, and opportunities for hybrid working. Join a dedicated team in the heart of Haringey, where your contributions will make a meaningful impact on the lives of residents in this dynamic borough.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery & Systems Support Officer (Fixed-Term)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Haringey Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Haringey Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Delivery & Systems Support Officer (Fixed-Term)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Haringey Council.
How to prepare for a job interview at Haringey Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Haringey Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Haringey Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
