At a Glance
- Tasks: Calculate service charges and provide top-notch customer service to leaseholders.
- Company: Join Haringey Council, a supportive and inclusive workplace.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a dynamic team serving 5,000 leaseholders.
- Why this job: Make a real difference in the community while growing your career.
- Qualifications: Experience in leasehold service charges and strong communication skills.
The predicted salary is between 34000 - 42000 £ per year.
The Service Charge Officer role at Haringey Council is a critical position responsible for calculating accurate and transparent service charges for leaseholders and providing excellent customer service. The role supports the Homeownership Team’s targets and offers an excellent opportunity for personal growth.
About The Role
The role requires experience in leasehold service charges and strong customer service skills, with exceptional written and verbal communication. The successful candidate will demonstrate professionalism and accuracy.
About The Team
The Leasehold Service Charge Team is part of the Homeownership Team delivering services to around 5,000 leaseholders. It includes four specialist teams managing RTB, service charges, Section 20, and income collection.
About You
- Customer‑focused individual with a strong drive to excel.
- Experienced in leasehold service charges.
- Excellent customer service, written and verbal communication skills.
- Professionalism in all interactions.
Working for Haringey
Haringey Council is committed to creating an inclusive workplace culture and welcoming applications from all ethnicities and communities. Benefits include 31 days leave + bank holidays, potential hybrid working opportunities, health and wellbeing support, generous local government pension scheme, and discount schemes across leisure and culture.
Seniority level: Entry level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology Government Administration
Service Charge Officer employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With generous leave, health support, and opportunities for hybrid working, employees can enjoy a balanced work-life dynamic while contributing to the safety and cleanliness of their neighbourhoods in vibrant Wood Green, London. The council also fosters professional growth, ensuring that team members can develop their skills and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haringey Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service charges and customer service. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled leasehold service charges or resolved customer issues in the past. We want to demonstrate our expertise and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with leasehold service charges. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – professionalism matters!
Highlight Customer Service Experience:As a Service Charge Officer, you'll be interacting with leaseholders regularly. Share examples of your customer service experience in your application to demonstrate your ability to provide top-notch support.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Haringey Council
✨Know Your Numbers
Make sure you brush up on your knowledge of leasehold service charges. Be prepared to discuss how you would calculate these charges accurately and transparently. Familiarise yourself with any relevant legislation or guidelines that might come up during the interview.
✨Customer Service is Key
Since this role heavily focuses on customer service, think of examples from your past experiences where you provided excellent service. Be ready to share how you handled difficult situations or complaints, showcasing your professionalism and communication skills.
✨Practice Your Communication Skills
Given the importance of written and verbal communication in this role, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively.
✨Show Your Enthusiasm for the Role
Let your passion for the position shine through! Research Haringey Council and the Homeownership Team, and be ready to explain why you want to work there. Showing genuine interest can set you apart from other candidates.
