At a Glance
- Tasks: Support residents during major works and ensure smooth communication with the Council.
- Company: Join Haringey, a vibrant borough known for its creativity and community spirit.
- Benefits: Enjoy 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of the 'rebel borough' as we prepare for the 2027 London Borough of Culture.
- Why this job: Make a real difference in residents' lives while working in a dynamic team.
- Qualifications: Strong communication and organisational skills, with a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Hours per week: 36. Contract type: Permanent. Closing date: Sunday, 14th June 2026 at 23:59. Expected interview date: W/C 29th June 2026.
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
About The Role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About The Team
You’ll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents’ homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team’s approach.
About You
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Benefits
Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, automated emails may be diverted to junk folders; please check and contact with any questions about the status of your application.
Resident Liaison Officer employer: Haringey Council
Haringey is an exceptional employer, offering a vibrant work culture that reflects the creativity and community spirit of the borough. As a Resident Liaison Officer, you will benefit from a supportive environment with opportunities for professional growth, a generous leave entitlement, and access to health and wellbeing resources. Join us in making a meaningful impact on residents' lives while enjoying the unique advantages of working in a culturally rich and diverse area.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Research Haringey and its values. When you understand what makes them tick, you can tailor your approach in interviews to show you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the Resident Liaison Officer role. Practise your responses so you can confidently showcase your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Liaison Officer. We want to see how you can contribute to our dynamic Asset Management team!
Showcase Your Communication Skills:As a key communicator between residents and the Council, it’s essential to demonstrate your strong communication abilities. Use examples from your past experiences to show how you've effectively managed relationships and resolved issues.
Highlight Organisational Skills:This role requires juggling multiple priorities, so be sure to showcase your organisational skills. Share specific instances where you successfully managed various tasks or projects simultaneously.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. Don’t forget to check your junk folder for any automated emails regarding your application status!
How to prepare for a job interview at Haringey Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the Housing Capital Investment Programme and think about how your skills can contribute to effective communication and support for residents.
✨Showcase Your Communication Skills
As a key communicator between residents and the Council, it's essential to demonstrate your strong communication abilities. Prepare examples of how you've successfully resolved issues or managed sensitive situations in the past, highlighting your proactive approach.
✨Be Ready to Discuss Collaboration
This role involves working closely with various stakeholders, so be prepared to talk about your experience in teamwork. Think of specific instances where you've collaborated with project managers, contractors, or internal teams to achieve a common goal.
✨Highlight Your Organisational Skills
With multiple priorities to manage, showcasing your organisational skills is crucial. Bring up examples of how you've effectively juggled tasks in a busy environment, ensuring that you maintained high-quality service and accurate records throughout.
