At a Glance
- Tasks: Act as the main link between residents and the Council, ensuring effective communication during major works.
- Company: Join Haringey, a vibrant borough known for its creativity and community spirit.
- Benefits: Enjoy 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of the 'rebel borough' as we prepare for the 2027 London Borough of Culture.
- Why this job: Make a real difference in residents' lives while working in a dynamic team.
- Qualifications: Strong communication and organisational skills, with a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Hours per week: 36. Contract type: Permanent. Closing date: Sunday, 14th June 2026 at 23:59. Expected interview date: W/C 29th June 2026.
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
About The Role
We are looking for a Resident Liaison Officer to play a crucial role in supporting the delivery of the Housing Capital Investment Programme. Acting as the main link between residents and the Council, you will ensure effective communication throughout major works, providing advice, resolving issues, and ensuring tenants and leaseholders receive a high-quality service. You will manage enquiries, coordinate access for works, support vulnerable residents, and work closely with internal teams and contractors to ensure projects are delivered smoothly and successfully.
About The Team
You’ll be part of a dynamic Asset Management team within Housing Property Services, working in partnership with project managers, contractors, and a wide range of internal and external stakeholders. The team is focused on delivering improvements to residents’ homes while maintaining strong engagement and communication. Collaboration, professionalism, and a shared commitment to providing excellent services to residents are central to the team’s approach.
About You
You are a confident communicator with strong organisational skills and the ability to manage multiple priorities in a busy environment. You enjoy working with people and are able to build positive relationships with residents, colleagues, and partners. With a proactive and solution-focused approach, you are comfortable handling sensitive situations, managing queries, and ensuring accurate records are maintained. Strong IT skills and a commitment to delivering excellent customer service will be key to your success in this role.
Benefits
Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, automated emails may be diverted to junk folders; please check and contact ResourcingHub@haringey.gov.uk with any questions about the status of your application.
Resident Liaison Officer employer: Haringey Council
Haringey is an exceptional employer, offering a vibrant work culture that celebrates creativity and community engagement. As a Resident Liaison Officer, you will benefit from a supportive environment with opportunities for professional growth, a generous leave entitlement, and access to health and wellbeing resources. Join us in making a meaningful impact in the lives of residents while enjoying the unique advantages of working in the 'rebel borough' as we prepare for the 2027 London Borough of Culture.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Research Haringey and its values, especially their focus on community and creativity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to connect with residents and colleagues alike. Role-play common scenarios or questions you might face in the role to boost your confidence and ensure you're ready to shine.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the team and the role. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the opportunity. Don’t forget to follow up if you haven’t heard back – persistence pays off!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Liaison Officer. We want to see how you can contribute to our dynamic Asset Management team!
Showcase Your Communication Skills:As a key communicator between residents and the Council, it’s essential to demonstrate your strong communication abilities. Use examples from your past experiences to show us how you’ve effectively managed relationships and resolved issues.
Highlight Your Organisational Skills:This role requires juggling multiple priorities, so be sure to showcase your organisational prowess. Share specific instances where you successfully managed various tasks or projects simultaneously.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. Don’t forget to check your junk folder for any automated emails from us regarding your application status!
How to prepare for a job interview at Haringey Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the Housing Capital Investment Programme and think about how your skills can contribute to effective communication and support for residents during major works.
✨Showcase Your Communication Skills
As a key link between residents and the Council, your ability to communicate effectively is crucial. Prepare examples of how you've successfully managed sensitive situations or resolved issues in the past. This will demonstrate your proactive approach and ability to build positive relationships.
✨Highlight Your Organisational Skills
In a busy environment, managing multiple priorities is essential. Be ready to discuss how you stay organised and ensure accurate records are maintained. You might want to share specific tools or methods you use to keep track of enquiries and coordinate access for works.
✨Emphasise Your Customer Service Commitment
Excellent customer service is at the heart of this role. Think about times when you've gone above and beyond to support customers or clients. Share these stories during your interview to illustrate your dedication to delivering high-quality service to residents.
