Haringey Council is seeking an experienced Customer Liaison Manager to lead the Housing Repairs Complaints Service, ensuring effective delivery of Stage 1 complaints, FOI requests, DSARs, and Ombudsman investigations.
You will provide strategic oversight of complaint handling, governance, and performance, coordinating with legal, information governance, and operational teams to drive service improvement and ensure statutory compliance.
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Resident Experience & Housing Complaints Lead employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a Curriculum Leader at Haringey Learns, you will benefit from a hybrid working model, access to continuous training opportunities, and the chance to make a meaningful impact on adult education in a vibrant London location.
