At a Glance
- Tasks: Support vulnerable residents by handling calls and providing emergency responses with empathy.
- Company: Join a dedicated Adult Social Care Digital Care team in a supportive environment.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Flexible shifts with 15 weeks' notice for work-life balance.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and resilience; care experience is a plus but not required.
The predicted salary is between 35520 - 36585 € per year.
Starting salary: SC6 (£35,520 – £36,585)
1.33× salary for hours worked between 8pm–6am (Mon–Fri)
1.5× salary for weekend hours
1.83× salary for hours worked between 8pm–6am on weekends
2× salary for Bank Holidays
Work Location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 37.66 (Full time with 20 minutes contracted overtime every shift)
Contract Type: Fixed term contract (12 months from start date)
Closing Date: Sunday, 7th June 2026 at 23:59
Expected Interview Date: Week commencing 22nd June 2026 or potentially earlier
About The Role: As a Monitoring & Responding Officer, you’ll play a vital role in supporting vulnerable residents to live safely and independently. You will handle both routine and emergency calls with empathy, accuracy and professionalism, making swift decisions to ensure the wellbeing of those who rely on our service. Your responsibilities will include:
- Assessing needs over the phone
- Providing guidance
- Initiating appropriate emergency responses
- Attending in‑person callouts when required
- Using specialist equipment
- Assisting with safe lifting
- Updating care information
- Ensuring all actions are recorded promptly and accurately
This is a 24/7 service; you will work across three established shift patterns — 7am to 3pm, 3pm to 11pm, and 11pm to 7am, seven days a week — and importantly, your full rota is provided 15 weeks in advance. This level of advance notice offers stability, balance, and the ability to plan around your personal commitments while contributing to a crucial service that operates around the clock.
About The Team: You will join our dedicated Adult Social Care Digital Care team within the Adults, Housing and Health directorate. Working closely with Team Leaders, Monitoring Officers, social workers, medical professionals and wider council services, you’ll be part of a supportive and collaborative environment that prioritises dignity, independence and safety for our service users. The team works around the clock to provide a reliable response service, ensuring residents receive the right support at the right time. Our culture values teamwork, compassion and a commitment to delivering high‑quality care and customer service.
About You: You will bring strong communication skills, resilience and the ability to stay calm under pressure. You may come from a care background, but we also welcome applicants with transferable skills, such as ambulance service staff, NHS 111/999 call handlers, emergency response experience, community support roles, or anyone used to managing high-volume, high-priority calls. You’ll be confident making quick decisions, supporting distressed individuals, and promoting dignity and independence. You must be IT‑confident, able to follow procedures, record information accurately, and work both independently and as part of a fast-moving team. A valid UK driving licence is required, and full training will be provided, including safe lifting and equipment use.
Benefits:
- Leave entitlement of 31 days + bank holidays
- Potential hybrid working opportunities
- Health and wellbeing support
- Generous local government pension scheme
- Discount schemes across leisure and culture providing financial savings
Monitoring & Responding Officer employer: Haringey Council
As a Monitoring & Responding Officer at our organisation, you will be part of a compassionate and dedicated team that prioritises the safety and independence of vulnerable residents in Wood Green, London. We offer a supportive work culture with generous leave entitlements, health and wellbeing support, and opportunities for hybrid working, ensuring a balanced approach to your professional and personal life. With a commitment to employee growth and a robust local government pension scheme, we provide a meaningful and rewarding environment for those looking to make a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring & Responding Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help us get comfortable with the questions and boost our confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Prepare a portfolio or examples of your work that highlight your experience in handling high-pressure situations. This is especially important for roles like Monitoring & Responding Officer where quick decision-making is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Monitoring & Responding Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Monitoring & Responding Officer role. Highlight your relevant experience, especially if you've worked in care or emergency response before. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves handling calls with vulnerable residents, it's crucial to demonstrate your strong communication abilities. Use examples in your application that show how you've effectively communicated in high-pressure situations. We love seeing real-life scenarios!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforwardness, so make it easy for us to see why you're a great fit for the team!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Haringey Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Monitoring & Responding Officer. Familiarise yourself with the key tasks like handling emergency calls and providing support to vulnerable residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication skills, prepare examples from your past experiences where you've effectively communicated under pressure. Whether it's managing high-volume calls or supporting distressed individuals, be ready to share specific instances that highlight your ability to stay calm and professional.
✨Demonstrate Empathy and Decision-Making
During the interview, be prepared to discuss how you would handle various scenarios involving vulnerable residents. Show your understanding of the importance of empathy and quick decision-making in this role. Think about how you can convey your commitment to promoting dignity and independence for those you’ll be supporting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.
