Overview
In this role you lead the Support and Wellbeing Service for older residents in sheltered housing, reporting to the Head of Service. You will mentor Hub Coordinators and Support and Wellbeing Officers to deliver high-quality, person-centred support that promotes independence and wellbeing. You will drive service performance, monitor KPIs, manage complaints, oversee support planning and risk management, and ensure adherence to quality standards. The position offers scope to shape service delivery, spearhead continuous improvement, and contribute to strategic housing planning. You will work with health, social care partners, and community organisations to achieve better outcomes for residents.
Pay / Benefits
- leave entitlement up to 31 days + bank holidays
- potential hybrid working opportunities
- health and wellbeing support
- generous local government pension scheme
- discount schemes across leisure and culture
Responsibilities
- Lead Hub Coordinators and Support and Wellbeing Officers to deliver person-centred support
- Drive service performance and monitor key performance indicators
- Manage complaints and oversee support planning and risk management
- Ensure service meets recognised quality standards
- Shape service delivery and lead continuous improvement initiatives
- Contribute to strategic planning across Housing Management
- Collaborate with health professionals, social care partners and community organisations
Key requirements
- Substantial experience managing teams within housing, support, health, or social care
- Proven ability to lead staff to meet challenging performance targets
- Excellent written and verbal communication; able to influence stakeholders and produce high-quality reports
- Experience managing complex workloads and developing/reviewing policies and procedures
- Interpretation of legislation and guidance; implementing service improvements and leading organisational change
- Strong understanding of the health and social care agenda for older people; translate legislation into practical action
- Strategic thinker who remains hands-on and operational when required
- excellent written and verbal communication
- influencing a wide range of stakeholders
- leadership and people management
- ability to translate legislation into practical action
- collaborative teamwork
- strategic thinking
Team Manager in London employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a Curriculum Leader at Haringey Learns, you will benefit from a hybrid working model, access to continuous training opportunities, and the chance to make a meaningful impact on adult education in a vibrant London location.
