At a Glance
- Tasks: Support and improve Revenues Services through training, quality checks, and policy development.
- Company: Join Haringey Council, a vibrant and inclusive workplace in a diverse borough.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a collaborative team focused on high-quality service delivery.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in local government revenues, strong analytical skills, and excellent communication.
The predicted salary is between 40182 - 42060 £ per year.
Contract Terms
- Starting salary: PO1 (₣40,182 – ₣42,060)
- Work location: Alexandra House 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 26th July 2026 at 23:59
- Expected interview date: W/c 3rd August 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
As a Revenues Quality Assurance & Support Officer, you will play a key role in supporting the continuous improvement of Revenues Services. Working closely with the Revenues Management Team, you will help develop and review policies and procedures relating to Council Tax, Business Rates and BID Levy, ensuring compliance with legislation and best practice. You will design and deliver training programmes, undertake quality assurance checks and provide performance feedback to colleagues and support the successful implementation of new initiatives and projects. The role also involves analysing performance information, contributing to statutory returns and responding to information requests and helping to identify and mitigate operational risks.
About The Team
Joining the Revenues Service within the Environment and Resident Experience Directorate, you will become part of a collaborative and customer‑focused team committed to delivering high‑quality services for residents and businesses. The Quality Assurance and Support function works across Revenues, Customer Services and Finance, providing expert guidance, training and performance support that enables teams to achieve excellent outcomes. This is a varied hybrid role where you will work with officers at all levels, helping to drive service improvement, support learning and development, and maintain high standards of accuracy and customer service.
About You
We are looking for a motivated and knowledgeable Revenues professional with extensive knowledge of Council Tax and Business Rates legislation and experience of working within a Local Government Revenues service. You will have proven experience of designing and delivering training, strong analytical skills, and the ability to interpret and apply complex legislation. Essential requirements include experience of using a revenues database (ideally NEC Iworld), electronic document management systems, excellent communication skills, strong attention to detail and the ability to work effectively both independently and as part of a team. Commitment to delivering outstanding customer service, handling confidential information professionally, identifying and resolving problems, and supporting the prevention and detection of fraud. Strong IT skills, including proficiency in Microsoft Office.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Revenues Quality Assurance & Support Officer in London employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With generous leave, health support, and opportunities for hybrid working, employees can enjoy a balanced work-life dynamic while contributing to the safety and cleanliness of their neighbourhoods in vibrant Wood Green, London. The council also fosters professional growth, ensuring that team members can develop their skills and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Quality Assurance & Support Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Haringey Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Haringey Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues Quality Assurance & Support Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Haringey Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Haringey Council
✨Get to Know Public Sector Values
Before your interview with Haringey Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Haringey Council.
