At a Glance
- Tasks: Manage feedback and complaints to improve services for residents.
- Company: Join Haringey Council's Housing Repairs Service, making a difference in the community.
- Benefits: Enjoy a pension scheme and generous leave entitlement.
- Other info: Fast-paced environment with opportunities for collaboration and growth.
- Why this job: Be a proactive problem-solver and enhance resident experiences.
- Qualifications: Strong customer service skills and experience in complaint resolution required.
The predicted salary is between 30000 - 40000 £ per year.
Haringey Council is looking for a proactive and customer-focused Feedback Officer to join the Housing Repairs Service.
The role involves managing feedback and complaints, analyzing trends, and ensuring compliance with policies, making a real difference for residents.
Candidates should have strong customer service skills, experience in complaint resolution, and the ability to work collaboratively in a fast-paced environment.
Benefits include a pension scheme and generous leave entitlement.
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We think you need these skills to ace Resident Feedback & Complaints Advisor (Hybrid) in London
Customer Service Skills
Complaint Resolution
Trend Analysis
Policy Compliance
Collaboration
Proactivity
Fast-Paced Environment Adaptability
