At a Glance
- Tasks: Be the friendly face of our Locality Hub, managing appointments and supporting families.
- Company: Join Haringey Council, a vibrant community-focused organisation.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in admin and customer service, with good GCSEs in English and Maths.
The predicted salary is between 30288 - 31611 £ per year.
Contract Terms
- Starting salary: SC4 (£30,288 – £31,611)
- Work location: Rising Green, Park Lane Children’s Centre, Triangle Children’s Centre
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 9th August 2026 at 23:59
- Expected interview date: W/c 17th August 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
We are looking for a welcoming, organised and proactive Reception & Administration Officer to join our Early Help & Prevention Service. As the first point of contact for families, visitors, partners and professionals using the Locality Hub, you will play a vital role in creating a positive and professional experience for everyone accessing our services. The role combines front‑of‑house responsibilities with a wide range of administrative duties, including managing appointments and room bookings, handling enquiries by phone, email and in person, maintaining accurate records, supporting meetings and ensuring the smooth day‑to‑day operation of the hub. Working as part of a rota, you will provide reception cover between 8am and 6pm and may occasionally support evening and weekend activities.
About The Team
The Early Help & Prevention Service is committed to supporting children, young people and families by providing accessible, responsive and high‑quality services within the community. Based within the Locality Hub, you will work alongside dedicated locality teams and partner organisations who share a common goal of improving outcomes for families. This is a collaborative and supportive environment where excellent customer service, effective teamwork and a commitment to helping others are highly valued. You will work closely with colleagues across Children’s Services and contribute to ensuring the hub remains a safe, welcoming and efficient place for everyone who uses it.
About You
We are looking for someone with experience in administrative support and customer‑facing work who enjoys helping people and delivering excellent service. You will have a good educational background, including GCSEs in English Language and Mathematics and be confident using IT systems and Microsoft Office applications. Essential criteria include excellent interpersonal, written and verbal communication skills, the ability to organise and prioritise a busy workload, experience working with members of the public and the ability to communicate sensitively and effectively with families, visitors and colleagues. You will be a flexible team player with a positive can‑do attitude, a strong commitment to confidentiality and a willingness to work flexibly to meet service needs. Enhanced DBS with Barred Lists check is required for this post.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Benefits
- Leave entitlement of 31 days + bank holidays
- Health and wellbeing support
- A generous local government pension scheme
- A range of discount schemes across leisure and culture that provide both financial and money‑saving discounts
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact.
Reception and Admin -Locality Hub in London employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With generous leave, health support, and opportunities for hybrid working, employees can enjoy a balanced work-life dynamic while contributing to the safety and cleanliness of their neighbourhoods in vibrant Wood Green, London. The council also fosters professional growth, ensuring that team members can develop their skills and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Admin -Locality Hub in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Admin -Locality Hub in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Council:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Council!
How to prepare for a job interview at Haringey Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
