At a Glance
- Tasks: Lead resident communication and engagement for major housing improvement projects.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Join a supportive team dedicated to equality and continuous improvement.
- Why this job: Make a real difference in residents' lives while leading impactful housing projects.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 49056 - 52194 £ per year.
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 14th June 2026 at 23:59
Expected interview date: W/C 29th June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
Job Description
Starting salary: PO4 (£49,056 – £52,194)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
About The Role
As Principal Resident Liaison Officer, you will play a leadership role in managing resident communication and engagement across a large-scale, capital works–led housing investment programme. You will ensure residents are fully informed, supported and treated with respect before, during and after major improvement, refurbishment and regeneration works to occupied homes.
You will lead resident liaison arrangements across complex programmes including planned maintenance, structural works, fire safety and energy efficiency projects. Working closely with project managers, contractors and housing colleagues, you will ensure consistent, high-quality communication that helps minimise disruption, manage expectations and resolve issues quickly and effectively.
You will act as a senior escalation point for complex cases, complaints and sensitive resident issues, providing assurance that resident experience remains at the centre of delivery. You will also be responsible for setting standards, shaping resident liaison approaches and continuously improving engagement practices across all capital programmes.
About The Team
You will be part of the Housing and Asset Management directorate, working within teams responsible for delivering significant capital investment to the council's housing stock. The Resident Liaison function is integral to the success of capital works, ensuring projects are delivered safely, compliantly and with strong resident trust.
You will manage and support a team of Resident Liaison Officers embedded within capital delivery programmes, working across multiple sites, contractors and workstreams. The team works closely with project managers, health and safety, housing management, complaints and customer services to deliver a coordinated and resident-focused approach to works in occupied homes.
About You
You are an experienced resident liaison, housing or capital works engagement professional with a strong track record of working on major works programmes in occupied homes. You understand the challenges residents face during large-scale construction and improvement projects and are skilled at balancing operational delivery with empathy and clear communication.
You bring excellent communication and negotiation skills and are confident managing difficult conversations, complaints, vulnerabilities and escalations. You are comfortable working with contractors and senior stakeholders, setting clear expectations, challenging poor performance and ensuring resident commitments are delivered.
You have experience leading or coordinating teams and are able to maintain consistency and quality across multiple projects and locations. You are organised, resilient and solution-focused, with the ability to manage competing priorities in fast-paced programmes.
You are a visible, approachable team leader who is committed to equality, resident wellbeing and continuous improvement. While a relevant qualification is desirable, your experience of capital works engagement, leadership capability and resident-first values are what matter most.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Principal Resident Liaison Officer in London employer: Haringey Council
Haringey Council is an exceptional employer that champions a diverse and inclusive work culture, where every employee is valued and empowered to contribute their best. With a strong commitment to community engagement and resident wellbeing, employees enjoy generous benefits including 31 days of leave plus bank holidays, hybrid working options, and a supportive environment for professional growth. Located in the vibrant borough of Haringey, staff are part of a dynamic team dedicated to making a meaningful impact in the lives of residents through innovative housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Resident Liaison Officer in London
✨Tip Number 1
Get to know the company culture before your interview. Haringey is all about community and creativity, so think about how you can showcase your own values that align with theirs. This will help you connect better during the interview.
✨Tip Number 2
Practice your communication skills! As a Principal Resident Liaison Officer, you'll need to be clear and empathetic. Try role-playing difficult conversations with a friend to build your confidence and refine your approach.
✨Tip Number 3
Prepare some examples of how you've handled complex resident issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you have the experience they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Principal Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community engagement shine through. We want to see how you connect with residents and understand their needs, so share any relevant experiences that highlight your commitment to making a difference.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Principal Resident Liaison Officer role. Use keywords from the job description to demonstrate that you’re the perfect fit for the position and that you understand what we’re looking for.
Be Clear and Concise:We appreciate clarity in applications! Keep your language straightforward and avoid jargon. Make it easy for us to see your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Haringey Council
✨Know Your Stuff
Make sure you understand the role of a Principal Resident Liaison Officer inside out. Familiarise yourself with Haringey's values and the specific challenges residents face during major works. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed resident engagement or resolved complaints in the past. Be ready to discuss your approach to difficult conversations and how you ensure residents feel heard and respected.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams and coordinating projects. Share specific instances where you've set standards or improved engagement practices. This will show that you can manage multiple priorities while keeping the resident experience at the forefront.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to resident liaison. Think about how you would handle escalations or sensitive issues. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
