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- Tasks: Provide trauma-informed support to individuals affected by domestic abuse and manage complex cases.
- Company: Join Haringey Council, a vibrant community-focused organisation in a diverse borough.
- Benefits: Enjoy 31 days leave, hybrid working options, health support, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive and collaborative team.
- Qualifications: Experience in supporting domestic abuse survivors and strong case management skills required.
- Other info: Be part of a dynamic team dedicated to empowering individuals and fostering community resilience.
The predicted salary is between 42771 - 45750 £ per year.
Contract terms
- Starting salary: PO2 (£42,771 – £45,750)
- Work location: Commerce Road Community Centre, 52 Commerce Road, Wood Green, London, N22 8EP
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 1st March 2026 at 23:59
- Expected interview date: W/C 16th March 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We celebrate all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
We are looking for a dedicated and compassionate Hearthstone Advice & Support Officer to join Haringey's specialist domestic abuse service. In this vital role, you will deliver high‑quality, trauma‑informed, holistic support to individuals affected by domestic abuse, ensuring they receive a safe, confidential and welcoming environment to access help. You will manage a varied and often complex caseload, complete detailed risk assessments, develop tailored safety and support plans, and coordinate multi‑agency responses to meet both immediate and longer‑term needs. The role also involves helping residents navigate housing options, legal pathways, therapeutic services and practical safety measures, empowering them to move towards stability and long‑term recovery.
About The Team
The Hearthstone Domestic Abuse Service is Haringey's in-house specialist team within Housing Demand, providing practical, empowering and trauma‑informed support to residents who are experiencing or have experienced domestic abuse. You will join a passionate and skilled team of caseworkers, specialist officers and multi‑agency partners—including police, social care, health professionals and housing teams—who work collaboratively to ensure a coordinated, effective response for every client. The team fosters a supportive, reflective and inclusive environment, prioritising shared learning, emotional resilience, and high‑quality practice to improve outcomes for victim/survivors across the borough.
About You
We are seeking someone with proven experience of supporting survivors of domestic abuse, as this is essential for the role. You will bring strong assessment and case management skills, an empathetic and trauma‑informed approach, and the confidence to support individuals in crisis or facing complex circumstances. You will hold (or be working towards) an IDVA qualification or equivalent, and demonstrate a clear understanding of coercive control, safeguarding responsibilities, and relevant domestic abuse legislation. The role requires excellent communication, the ability to prioritise risk, maintain accurate records, and work collaboratively with a wide range of agencies. You should be resilient, organised and committed to empowering survivors to make informed decisions and rebuild their safety and independence.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact.
Hearthstone Advice and Support Officer in London employer: Haringey Council
Contact Detail:
Haringey Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearthstone Advice and Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the field of domestic abuse support, especially those connected to Haringey. Attend local events or workshops to meet potential colleagues and learn more about the community.
✨Tip Number 2
Prepare for your interview by researching Haringey's values and the Hearthstone service. Think about how your experience aligns with their mission and be ready to share specific examples of your work with survivors.
✨Tip Number 3
Practice your responses to common interview questions, especially around trauma-informed care and case management. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Haringey team.
We think you need these skills to ace Hearthstone Advice and Support Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting survivors of domestic abuse shine through. We want to see your commitment to making a difference in the community and how your values align with ours.
Tailor Your Experience: Make sure to highlight your relevant experience in supporting individuals affected by domestic abuse. We’re looking for specific examples that demonstrate your skills in assessment, case management, and trauma-informed support.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your qualifications and experiences. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at Haringey Council
✨Know Your Stuff
Make sure you understand the ins and outs of domestic abuse support services. Familiarise yourself with Haringey's values and how they align with your own experiences. This will help you demonstrate your passion for the role and show that you're a great fit for their team.
✨Show Empathy and Understanding
During the interview, be prepared to discuss your experience supporting survivors of domestic abuse. Use specific examples to illustrate your trauma-informed approach and how you've helped individuals navigate complex situations. This will highlight your ability to connect with clients on a personal level.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Hearthstone Domestic Abuse Service and its collaborative approach. This shows your genuine interest in the role and helps you gauge if the team environment aligns with your working style.
✨Demonstrate Resilience and Organisation
Be ready to talk about how you manage a varied caseload and prioritise risk. Share strategies you've used to stay organised and maintain accurate records, as this is crucial for the role. Highlighting your resilience will reassure them that you can handle the challenges that come with supporting individuals in crisis.