Overview
As Estate Services Team Leader you will guide a team of operatives to deliver high-quality caretaking and cleaning across housing estates. You will plan daily work, monitor standards, and inspect estates to ensure safe, welcoming environments. You will manage budgets for equipment, oversee contractors, and handle inquiries and issues with a professional, customer-focused approach. You may support borough-wide emergencies and cover colleagues when needed. This role sits at the heart of Housing Operations, driving service improvements and resident satisfaction.
Pay / Benefits
- leave entitlement up to 31 days + bank holidays
- potential hybrid working opportunities
- health and wellbeing support
- local government pension scheme
- discount schemes across leisure and culture
Responsibilities
- Lead and supervise Estate Services Operatives to deliver caretaking and cleaning services
- Plan and coordinate daily work programmes and monitor service standards
- Conduct estate inspections and ensure clean, safe environments
- Oversee budgets for equipment and materials; manage contractor performance
- Investigate service issues and respond to customer enquiries and complaints
- Provide cover during staff absence and support borough-wide emergency responses as needed
- Support staff development and foster a culture of accountability and continuous improvement
Key requirements
- Experience supervising or managing staff
- Strong understanding of cleaning methods, materials and equipment
- Excellent communication; ability to build relationships with residents, colleagues and contractors
- Strong organisational skills and ability to prioritise workloads
- Independent working with initiative; good IT systems knowledge
- Sound numeracy and strong Health & Safety understanding
- Commitment to equality, diversity and inclusion; customer-focused mindset
- Full driving licence and access to a vehicle (essential)
- Experience in staff training; knowledge of repairs reporting; cleaning qualifications or training advantageous
- excellent communication
- customer-focused
- collaboration and teamwork
- cleaning methods, materials and equipment
- IT systems
- health & safety knowledge
Estate Services Team Leader in London employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a Curriculum Leader at Haringey Learns, you will benefit from a hybrid working model, access to continuous training opportunities, and the chance to make a meaningful impact on adult education in a vibrant London location.
