At a Glance
- Tasks: Lead daily operations at a vibrant leisure centre, ensuring safety and excellent customer service.
- Company: Join Haringey Council, a diverse and creative community-focused organisation.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Be part of a dynamic team that values diversity and inclusion.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Experience in leisure or customer service, with health and safety knowledge.
The predicted salary is between 32535 - 33987 £ per year.
Starting salary: SC5 (£32,535 – £33,987)
Work location: Tottenham Green Leisure, 1 Philip Lane, London, N15 4JA
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 7th June 2026 at 23:59
Expected interview date: W/c 22nd June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. It is a place brimming with creativity, personality, radicalism, and community, proudly distinctive and welcoming all who contribute to its vibrant culture.
About the Role
As a Duty Manager at Tottenham Green Leisure Centre, you will lead the day‑to‑day operation of a busy, community‑focused facility. You will oversee shifts, ensure the centre runs safely, efficiently and to a high standard, including opening and closing the building, supervising staff and managing operations on the ground. You will maintain health and safety standards, carry out checks, monitor cleaning and report issues, while stepping in to support lifeguarding and front‑line operations when required. This hands‑on role requires you to lead by example, respond to incidents, support customer needs and help deliver an excellent leisure experience for all users.
About the Team
You will be part of Haringey’s Leisure Services within the Environment and Resident Experience directorate, working alongside a team of Duty Managers, Recreation Assistants and customer service colleagues. The team delivers high‑quality, inclusive services that support health, wellbeing and community engagement, collaborating with operational and back‑office teams in a fast‑paced environment that operates seven days a week, including evenings and weekends.
About You
You will be a proactive and reliable individual with experience in a leisure, sport or customer‑focused environment, and a strong understanding of health and safety requirements. You will hold (or be willing to maintain) relevant qualifications such as NPLQ and First Aid, and be confident supervising staff and supporting service delivery. With excellent communication skills and a customer‑focused mindset, you can build positive relationships with a diverse range of users while remaining calm and professional under pressure. Flexible and team‑oriented, you are motivated to deliver high standards and contribute to the smooth running and success of the centre.
Benefits
Our benefits package includes 31 days leave + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving benefits.
Commitment to Equality and Diversity
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities.
Duty Manager – Tottenham Green Leisure Centre in London employer: Haringey Council
Haringey Council is an exceptional employer, offering a vibrant work environment at Tottenham Green Leisure Centre, where creativity and community engagement thrive. With a strong commitment to employee wellbeing, you will enjoy generous leave, health support, and opportunities for professional growth, all while contributing to a diverse and inclusive workplace that values every individual. Join us in delivering high-quality leisure services that enhance the lives of our community members.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Tottenham Green Leisure Centre in London
✨Tip Number 1
Get to know the centre! Before your interview, pop by Tottenham Green Leisure Centre and soak up the atmosphere. Chat with staff and users if you can; it’ll give you a feel for the community vibe and help you tailor your answers during the interview.
✨Tip Number 2
Show off your leadership skills! As a Duty Manager, you'll be leading a team, so think of examples from your past where you've successfully managed people or situations. Be ready to share these stories in your interview to demonstrate your hands-on approach.
✨Tip Number 3
Brush up on health and safety! Since this role involves maintaining high standards of safety, make sure you're familiar with relevant regulations and best practices. Mentioning specific examples of how you've ensured safety in previous roles will impress the interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you’ll get all the latest updates about the role and the centre!
We think you need these skills to ace Duty Manager – Tottenham Green Leisure Centre in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Duty Manager. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills:Don’t just list your qualifications; explain how they make you a great fit for the team. Mention your customer service skills and any relevant health and safety experience to really stand out.
Be Personable:We love a bit of personality! Let your unique voice shine through in your application. Share a brief story or example that showcases your proactive approach and ability to handle pressure.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen to join our fantastic team at Tottenham Green Leisure Centre!
How to prepare for a job interview at Haringey Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Tottenham Green Leisure Centre. Familiarise yourself with the day-to-day operations, health and safety standards, and customer service expectations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your leadership experience during the interview. Prepare examples of how you've successfully managed staff or resolved conflicts in previous roles. This will show that you're capable of stepping up and leading by example in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you've had to respond to incidents or support customer needs. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Emphasise Your Customer-Focused Mindset
The role requires a strong customer-focused approach, so be ready to discuss how you've built positive relationships with diverse users in the past. Share specific examples of how you've gone above and beyond to ensure a great experience for customers, as this aligns perfectly with the values of Haringey's Leisure Services.
