At a Glance
- Tasks: Assess Housing Benefits and Council Tax Reduction to support residents in need.
- Company: Join Haringey Council, committed to a diverse and inclusive workplace.
- Benefits: 29 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in Housing Benefits and strong numeracy skills required.
The predicted salary is between 35520 - 36585 £ per year.
Contract Terms: Grade: SC6 Salary: £35,520 – £36,585 per annum Location: Hybrid working Contract Type: FTC – 2 Years (36 Hours per week) Closing Date: Sunday, 7th June 2026 Interview Date: Week commencing 15th June 2026 (TBC)
About the Role
We’re looking for an experienced Benefits Officer to join our Housing Benefit Team, playing a key role in providing a high-quality service to its residents, who need financial assistance with their rental liability and Council Tax. In this role, you’ll be responsible for accurately assessing Housing Benefit, Council Tax Reduction and Crisis Resilience Fund ensuring timely and compliant decision-making. You will manage a varied caseload, applying your knowledge of Housing Benefit legislation – including other Welfare Benefits – to deliver high-quality assessments. Attention to detail, strong numeracy skills and the ability to interpret complex information are essential, alongside a commitment to delivering a responsive and customer-focused service.
About You
You are an experienced Housing Benefits and Council Tax Reduction Assessment Officer with a strong understanding of current legislations and processes. Ideally, you will have hands‑on experience using benefits systems such as NEC. You’re confident handling complex cases and sensitive situations, bringing a customer-focused approach and a commitment to delivering accurate, high-quality outcomes. Highly organised and adaptable, you thrive in a fast-paced environment and are motivated by making a tangible difference to residents’ lives.
You Will Bring:
- Knowledge of Housing Benefit and Council Tax Reduction scheme.
- Excellent communications skills, both written and verbal and be able to manage your own workload.
- Ability to work accurately and to tight deadlines and able to work on your own and as part of a team.
- Ability to keep up to date with relevant legislative changes.
- Conscientious attitude and attention to detail.
- Ability to remain calm and focused under pressure.
- Enthusiastic about doing an excellent job and delivering results.
- Flexible approach to work to accommodate changing priorities.
- Consider and make recommendations on backdating benefit claims.
- Ability to deliver to agreed deadlines and manage conflicting priorities.
- Ability to solve problems and make decisions.
- Strong numeracy skills with excellent attention to detail and accuracy.
- Experience using benefits systems, ideally NEC (or similar).
- The ability to manage and prioritise a busy and varied caseload effectively.
- A strong customer focus, with experience supporting vulnerable residents.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so we welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 29 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.
Benefits Officer in London employer: Haringey Council
Haringey Council is an exceptional employer that prioritises a supportive and inclusive work culture, ensuring all employees feel valued and empowered to excel in their roles. As a Benefits Officer, you will enjoy a competitive salary, generous leave entitlement, and access to health and wellbeing support, alongside opportunities for hybrid working. With a commitment to employee growth and a diverse workforce, Haringey Council offers a meaningful career path where your contributions directly impact the lives of residents in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Housing Benefit legislation. Make sure you can confidently discuss how you’ve handled complex cases in the past. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, highlight your customer-focused attitude and attention to detail in your conversations. Show us how you can make a real difference in residents' lives.
✨Tip Number 4
Stay calm and collected during the interview process. If you’re faced with tricky questions, take a moment to think before you respond. Your ability to remain composed under pressure will impress us and show you’re ready for the fast-paced environment!
We think you need these skills to ace Benefits Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Housing Benefit and Council Tax Reduction. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail:As a Benefits Officer, accuracy is key! Use your application to demonstrate your strong numeracy skills and ability to interpret complex information. A few examples of how you've managed detailed assessments in the past will go a long way.
Highlight Your Customer Focus:We’re all about delivering a responsive service, so make sure to include any experiences where you’ve supported vulnerable residents. Share stories that show your commitment to making a difference in people’s lives!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haringey Council
✨Know Your Legislation
Make sure you brush up on the latest Housing Benefit and Council Tax Reduction legislation. Being able to discuss recent changes or updates will show that you're not just knowledgeable but also proactive about staying informed.
✨Showcase Your Customer Focus
Prepare examples of how you've supported vulnerable residents in the past. Highlighting your customer-focused approach will demonstrate your commitment to delivering high-quality outcomes, which is crucial for this role.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numeracy and data interpretation. You might even want to practice some calculations or scenarios related to benefits assessments to showcase your accuracy and attention to detail during the interview.
✨Organise Your Thoughts
Given the fast-paced nature of the role, think about how you manage a varied caseload. Prepare to talk about your organisational strategies and how you prioritise tasks, especially when under pressure. This will show that you can handle the demands of the job effectively.
