At a Glance
- Tasks: Support and enhance housing applications, troubleshoot issues, and drive improvements.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Join a forward-thinking team committed to equality and continuous improvement.
- Why this job: Make a real difference to residents while working in a dynamic team.
- Qualifications: Experience in housing services or systems and strong communication skills.
The predicted salary is between 32000 - 48000 £ per year.
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 11th January 2026 at 23:59
Expected interview date: W/C 29th January 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive.
Job Description
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Starting salary: SO1 (£38,256 – £39,276) – PO1 (£40,182 – £42,060) – PO2 (£42,771 – £47,750)
About The Role
Join our Housing Applications Team as an Applications Support Officer and play a key role in supporting and enhancing core business applications within the Digital & Change directorate. You will provide technical support, troubleshoot issues, and drive continuous improvement to ensure housing teams and residents benefit from reliable, user‐friendly systems.
In this role, you will focus on NEC Housing and Total Mobile, logging and resolving incidents, maintaining accurate records, and ensuring compliance. You will collaborate with colleagues and suppliers to deliver secure, efficient systems, while contributing to service improvement initiatives and testing new features. Your work will directly support vital housing services and make a tangible difference to residents across the borough.
About The Team
The Housing Applications Team, part of the wider Digital & Change directorate, plays a crucial role in supporting housing services across Haringey Council. The team maintains and enhances the digital systems that underpin key housing operations, including repairs, allocations, rents, and tenancy management.
Working closely with service managers, suppliers, and digital colleagues, the team delivers responsive support, system improvements, and project delivery. Collaborative and forward‐thinking, they value knowledge sharing, continuous improvement, and user‐focused service delivery. Currently, the team is leading strategic projects and enhancements to Total Mobile and NEC Housing, ensuring digital solutions effectively support the Council's housing priorities.
About You
You thrive in a busy, fast‐paced environment and enjoy solving problems that make a real difference to service delivery. Resilient and adaptable, you can stay focused under pressure while managing competing priorities effectively.
Ideally, you'll bring housing knowledge and experience supporting housing services or systems, along with a good understanding of front‐end application interfaces. You don't need to be a technical expert, but you should feel confident navigating systems and identifying usability issues. Strong communication skills are essential, as you'll work closely with colleagues across services, and a proactive, curious mindset will help you take initiative and drive improvements. Organised and detail‐focused, you'll be committed to equality, diversity, and inclusion, with a willingness to learn and grow.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‐saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Applications Support Officer in London employer: Haringey Council
Haringey Council is an exceptional employer that fosters a vibrant and inclusive work culture, where every employee is valued and encouraged to thrive. With a strong commitment to diversity, generous benefits including 31 days of leave plus bank holidays, and opportunities for hybrid working, Haringey provides a supportive environment for professional growth. As part of the Housing Applications Team, you will play a vital role in enhancing services that directly impact the community, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Officer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Haringey Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Haringey Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Haringey Council!
✨Direct Apply to Haringey Council
Let's not forget to apply directly through the Haringey Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Support Officer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Haringey Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Haringey Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Haringey Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
