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For Companies At a Glance
- Tasks: Support and enhance housing applications, troubleshoot issues, and drive improvements.
- Company: Haringey Council, a vibrant and diverse community-focused organisation.
- Benefits: 31 days leave, hybrid working, health support, and a generous pension scheme.
- Why this job: Make a real difference to residents while working in a dynamic team.
- Qualifications: Experience in housing services or systems and strong communication skills.
- Other info: Join a forward-thinking team committed to equality and continuous improvement.
The predicted salary is between 32000 - 48000 £ per year.
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 11th January 2026 at 23:59
Expected interview date: W/C 29th January 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive.
Job Description
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Starting salary: SO1 (£38,256 – £39,276) – PO1 (£40,182 – £42,060) – PO2 (£42,771 – £47,750)
About The Role
Join our Housing Applications Team as an Applications Support Officer and play a key role in supporting and enhancing core business applications within the Digital & Change directorate. You will provide technical support, troubleshoot issues, and drive continuous improvement to ensure housing teams and residents benefit from reliable, user‐friendly systems.
In this role, you will focus on NEC Housing and Total Mobile, logging and resolving incidents, maintaining accurate records, and ensuring compliance. You will collaborate with colleagues and suppliers to deliver secure, efficient systems, while contributing to service improvement initiatives and testing new features. Your work will directly support vital housing services and make a tangible difference to residents across the borough.
About The Team
The Housing Applications Team, part of the wider Digital & Change directorate, plays a crucial role in supporting housing services across Haringey Council. The team maintains and enhances the digital systems that underpin key housing operations, including repairs, allocations, rents, and tenancy management.
Working closely with service managers, suppliers, and digital colleagues, the team delivers responsive support, system improvements, and project delivery. Collaborative and forward‐thinking, they value knowledge sharing, continuous improvement, and user‐focused service delivery. Currently, the team is leading strategic projects and enhancements to Total Mobile and NEC Housing, ensuring digital solutions effectively support the Council's housing priorities.
About You
You thrive in a busy, fast‐paced environment and enjoy solving problems that make a real difference to service delivery. Resilient and adaptable, you can stay focused under pressure while managing competing priorities effectively.
Ideally, you'll bring housing knowledge and experience supporting housing services or systems, along with a good understanding of front‐end application interfaces. You don't need to be a technical expert, but you should feel confident navigating systems and identifying usability issues. Strong communication skills are essential, as you'll work closely with colleagues across services, and a proactive, curious mindset will help you take initiative and drive improvements. Organised and detail‐focused, you'll be committed to equality, diversity, and inclusion, with a willingness to learn and grow.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‐saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Applications Support Officer in London employer: Haringey Council
Contact Detail:
Haringey Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haringey Council on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to applications support. We should focus on our problem-solving skills and how we’ve improved systems in the past. Confidence is key!
✨Tip Number 3
Showcase our passion for housing services! During the interview, let’s share examples of how we’ve made a difference in previous roles. It’s all about demonstrating our commitment to improving residents' lives.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Applications Support Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Applications Support Officer. We want to see how you can contribute to our Housing Applications Team!
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and improving systems, share specific examples of how you've tackled challenges in the past. We love seeing a proactive mindset in action!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and avoid jargon. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Haringey Council
✨Know Your Applications
Familiarise yourself with NEC Housing and Total Mobile before the interview. Understand their functionalities and how they support housing services. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues or improved systems in previous roles. Highlight your ability to troubleshoot and enhance user experiences, as this is crucial for the Applications Support Officer position.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex concepts in simple terms, as you'll need to collaborate with various teams. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Your Adaptability
The job requires resilience and the ability to manage competing priorities. Be ready to discuss times when you've successfully navigated a fast-paced environment or adapted to changes, showcasing your proactive mindset and commitment to continuous improvement.
