At a Glance
- Tasks: Provide administrative support and coordinate projects for the HCBS Property Management Team.
- Company: Join Haringey Council, a vibrant and inclusive workplace in a diverse borough.
- Benefits: Enjoy 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a culture that values diversity and community engagement.
- Why this job: Make a positive impact on residents' lives while developing your skills in a supportive team.
- Qualifications: Strong organisational skills and experience in administrative support are essential.
The predicted salary is between 36693 - 37794 £ per year.
Contract terms
- Starting salary: SC6 (£36,693 - £37,794)
- Work location: Alexandra house, 10 Station Road, Wood Green, London, N22 7TR
- Hours per week: 36 per week
- Contract type: Permanent
- Closing date: Sunday, 15th November 2026 at 23:59
- Expected interview date: W/c 23rd November 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
We are looking for a proactive and organised HCBS Support Officer to provide high-quality administrative and operational support to the HCBS Property Management Team. In this varied role, you will coordinate meetings, manage documentation and data, process purchase orders and invoices, monitor team inboxes, and support projects that help deliver effective housing services. Acting as a key point of contact for residents, stakeholders and partners, you will play an important role in ensuring the smooth day-to-day running of the service.
About the team
The HCBS team is committed to providing high-quality housing management and support services that make a positive difference for residents. Working within a collaborative environment, you will support colleagues across a range of housing functions, helping to deliver efficient and resident-focused services. The team is supportive, professional, and dedicated to continuous improvement, ensuring residents receive the best possible service.
About you
You will be an enthusiastic and detail-oriented individual with excellent organisational and communication skills. Comfortable managing multiple priorities, you will have experience providing administrative support, maintaining accurate records, and working with a range of systems and databases. You will be confident using Microsoft Office applications, able to build positive working relationships, and committed to delivering a professional and customer-focused service. Most importantly, you will take pride in supporting colleagues and helping services operate efficiently and effectively.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
HCBS Support Officer employer: Haringey Council
Haringey Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a Curriculum Leader at Haringey Learns, you will benefit from a hybrid working model, access to continuous training opportunities, and the chance to make a meaningful impact on adult education in a vibrant London location.
StudySmarter Expert Advice🤫
We think this is how you could land HCBS Support Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haringey Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haringey Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HCBS Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haringey Council:Your cover letter is your chance to shine! Tell us why you want to work at Haringey Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haringey Council!
How to prepare for a job interview at Haringey Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
