At a Glance
- Tasks: Support residents in improving financial resilience and independence through tailored advice and guidance.
- Company: Join Haringey, a vibrant borough known for creativity and community spirit.
- Benefits: Enjoy up to 31 days leave, hybrid working, health support, and a generous pension scheme.
- Other info: Be part of a team dedicated to enhancing financial wellbeing across the borough.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in customer-facing roles with a strong understanding of financial inclusion and welfare support.
The predicted salary is between 40182 - 42060 € per year.
Contract Terms
- Starting salary: PO1 (£40,182 – £42,060)
- Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
- Working hours: Full time, 36 hours per week
- Contract type: FTC – 2 Years
- Closing date: 31st May 2026
- Interviews: w/c 15th June 2026 (TBC)
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change‑makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
As a Financial Support Team Officer, you will play a vital role in supporting residents to improve their financial resilience and move towards greater independence. Working directly with individuals and families, you will provide practical advice, guidance and tailored interventions to help maximise income, reduce financial hardship, and address wider challenges impacting wellbeing. You will engage residents through a mix of face‑to‑face appointments in community settings (such as libraries and resource centres) and telephone‑based support, delivering a responsive and accessible service. The role requires you to assess needs holistically, identify barriers, and provide solution‑focused support using a strengths‑based approach. A core part of the role is making effective use of signposting and warm referrals, actively connecting residents with internal services and external partners to ensure they receive the right support at the right time. You will manage a varied caseload, supporting residents with differing levels of need – from those requiring more intensive interventions to those progressing towards self‑reliance.
About The Team
The Financial Support Team sits within Revenues, Benefits and Debt and is dedicated to delivering high‑quality, resident‑focused services that improve financial wellbeing across the borough. The team works closely with a wide range of internal services – including Housing, Welfare, Customer Services, and Libraries – as well as external partners such as the voluntary and community sector, to ensure a joined‑up and holistic approach to support.
About You
We are looking for a motivated, organised, and compassionate individual who is passionate about supporting residents to improve their financial wellbeing and achieve greater independence.
You Will Bring:
- Experience working in a frontline, customer‑facing or advice role, ideally within a local authority, housing, welfare or voluntary sector setting.
- A strong understanding of financial inclusion, welfare support or income maximisation approaches.
- The ability to manage a caseload effectively, prioritise work and deliver timely, high‑quality outcomes in a fast‑paced environment.
- Experience of providing holistic, strengths‑based support, considering the wider needs and circumstances of individuals and families.
- Excellent communication and interpersonal skills, with the ability to build trust and engage residents empathetically both face‑to‑face and over the phone.
- Confidence in assessing needs, identifying barriers, and delivering practical, solution‑focused interventions, including effective signposting and partnership working.
- Strong IT and administrative skills, with the ability to maintain accurate records and use systems to support case management and performance tracking.
Benefits
Working for Haringey, our benefits package includes a leave entitlement up to 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and a range of discount schemes across leisure and culture.
Financial Support Team Officer employer: Haringey Council
Haringey is an exceptional employer that champions creativity, community, and inclusivity, making it a vibrant place to work. As a Financial Support Team Officer, you will not only contribute to improving residents' financial resilience but also benefit from a supportive work culture that values collaboration and personal growth. With generous leave entitlements, health and wellbeing support, and opportunities for hybrid working, Haringey is committed to fostering a fulfilling and rewarding environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Support Team Officer
✨Tip Number 1
Get to know the company culture! Haringey is all about community and creativity, so show us how you embody those values. Research the borough and its initiatives, and be ready to chat about how you can contribute to that vibrant atmosphere.
✨Tip Number 2
Practice your communication skills! As a Financial Support Team Officer, you'll need to engage with residents empathetically. Try role-playing common scenarios with friends or family to boost your confidence in delivering practical advice.
✨Tip Number 3
Be prepared for a varied caseload! Brush up on your organisational skills and think of examples from your past experiences where you've successfully managed multiple priorities. This will show us you're ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Financial Support Team Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Financial Support Team Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Share specific examples of how you've provided support in previous roles, especially in customer-facing or advice settings. We want to see your strengths in action!
Be Personable:Remember, this role is all about connecting with residents. Let your personality shine through in your application. Show us your passion for helping others and your ability to engage empathetically with people from diverse backgrounds.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Haringey Council
✨Know Your Stuff
Make sure you brush up on your knowledge of financial inclusion and welfare support. Understand the key challenges residents face and be ready to discuss how you can help them improve their financial resilience.
✨Show Your Empathy
This role is all about connecting with people. Prepare examples of how you've built trust and engaged with clients in previous roles. Highlight your ability to provide compassionate, solution-focused support.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage a varied caseload. Share specific strategies you use to prioritise tasks and ensure timely outcomes, especially in fast-paced environments.
✨Engage with the Community
Familiarise yourself with Haringey and its community resources. Be prepared to discuss how you would effectively signpost residents to internal services and external partners, showcasing your collaborative approach.
