At a Glance
- Tasks: Lead daily operations at a busy leisure centre, ensuring safety and excellent customer service.
- Company: Join Haringey Council, a vibrant community-focused organisation in London.
- Benefits: Enjoy 31 days leave, health support, and a generous pension scheme.
- Other info: Be part of a diverse team committed to inclusivity and community engagement.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in leisure or customer service, with health and safety knowledge.
The predicted salary is between 32535 - 33987 £ per year.
Starting salary: SC5 (£32,535 – £33,987)
Work location: Tottenham Green Leisure, 1 Philip Lane, London, N15 4JA
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 7th June 2026 at 23:59
Expected interview date: W/c 22nd June 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. It is a place brimming with creativity, personality, radicalism, and community, proudly distinctive and welcoming all who contribute to its vibrant culture.
About the Role
As a Duty Manager at Tottenham Green Leisure Centre, you will lead the day‑to‑day operation of a busy, community‑focused facility. You will oversee shifts, ensure the centre runs safely, efficiently and to a high standard, including opening and closing the building, supervising staff and managing operations on the ground. You will maintain health and safety standards, carry out checks, monitor cleaning and report issues, while stepping in to support lifeguarding and front‑line operations when required. This hands‑on role requires you to lead by example, respond to incidents, support customer needs and help deliver an excellent leisure experience for all users.
About the Team
You will be part of Haringey’s Leisure Services within the Environment and Resident Experience directorate, working alongside a team of Duty Managers, Recreation Assistants and customer service colleagues. The team delivers high‑quality, inclusive services that support health, wellbeing and community engagement, collaborating with operational and back‑office teams in a fast‑paced environment that operates seven days a week, including evenings and weekends.
About You
You will be a proactive and reliable individual with experience in a leisure, sport or customer‑focused environment, and a strong understanding of health and safety requirements. You will hold (or be willing to maintain) relevant qualifications such as NPLQ and First Aid, and be confident supervising staff and supporting service delivery. With excellent communication skills and a customer‑focused mindset, you can build positive relationships with a diverse range of users while remaining calm and professional under pressure. Flexible and team‑oriented, you are motivated to deliver high standards and contribute to the smooth running and success of the centre.
Benefits
Our benefits package includes 31 days leave + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving benefits.
Commitment to Equality and Diversity
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities.
Duty Manager – Tottenham Green Leisure Centre employer: Haringey Council
Haringey Council is an exceptional employer, offering a vibrant work environment at Tottenham Green Leisure Centre where creativity and community engagement thrive. With a strong commitment to employee wellbeing, you will enjoy generous leave, health support, and opportunities for professional growth, all while contributing to a facility that prioritises inclusivity and high-quality service delivery. Join a dedicated team that values diversity and fosters a culture of excellence in leisure services.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Tottenham Green Leisure Centre
✨Tip Number 1
Get to know the leisure centre before your interview! Visit Tottenham Green Leisure Centre, chat with staff, and soak up the atmosphere. This will help you understand the community vibe and show your genuine interest during the interview.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you’ve led a team or handled a tricky situation. Being able to share these stories will demonstrate your capability to manage operations effectively.
✨Tip Number 3
Brush up on health and safety regulations relevant to leisure centres. Knowing your stuff will not only boost your confidence but also impress the interviewers with your proactive approach to maintaining high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our team at Haringey.
We think you need these skills to ace Duty Manager – Tottenham Green Leisure Centre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in leisure and customer-focused environments. We want to see how your skills align with the role of Duty Manager, so don’t hold back on showcasing relevant qualifications like NPLQ and First Aid.
Showcase Your Leadership Skills:As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully supervised staff or managed operations in previous roles. We love to see proactive individuals who can lead by example!
Highlight Your Customer Focus:This role is all about providing an excellent leisure experience for users. Make sure to include any experiences where you’ve gone above and beyond for customers. We appreciate candidates who can build positive relationships and remain calm under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our fantastic benefits package!
How to prepare for a job interview at Haringey Council
✨Know the Centre Inside Out
Before your interview, take some time to familiarise yourself with Tottenham Green Leisure Centre. Understand its facilities, services, and community role. This will show your genuine interest in the position and help you answer questions more effectively.
✨Highlight Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be ready to share specific examples of how you've successfully managed teams in the past. Discuss your approach to supervision, conflict resolution, and how you motivate staff to deliver excellent customer service.
✨Demonstrate Your Health and Safety Knowledge
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance and handle any incidents that may arise during operations.
✨Showcase Your Customer-Focused Mindset
The role requires a strong focus on customer experience. Think of examples where you've gone above and beyond for customers. Highlight your communication skills and ability to build positive relationships with diverse users, as this is key to success in the role.
